Field Service Engineer TX - Nuclear medicine

Field Service Engineer – Houston

Location: Houston, TX

Territory: Regional (with occasional national/international travel support)

Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art Nuclear Medicine imaging systems. They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital SPECT and SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.

• Education: B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.
• Medical Imaging Expertise: Minimum of 3 years of experience servicing and installing medical imaging equipment (CT or PET experience required; Nuclear Medicine equipment experience is highly preferred).
• Technical Proficiency: Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.
• Industrial
  
  Experience:
  
  Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.
• Soft Skills: Strong sense of customer service with excellent interpersonal and rapport-building skills.
• Operational Mindset: Ability to work independently, take personal ownership of the customer experience, and make decisive calls on resource escalation.
• Travel: Willingness to travel to support other locations within the U.S. and occasionally abroad.

• Technical Support: Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.
• Lifecycle Maintenance: Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.
• Customer Advocacy: Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.
• Product Improvement: Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.
• New Product Introduction: Support the launch of new technologies and "first-of-kind" installations in the field.
• Cross-functional Collaboration: Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.
• Operational Reporting: Provide regular status reports to internal and external support teams and maintain accurate service documentation.
• Process Optimization: Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.