Director of Property Systems

JOB DESCRIPTION Director of Property Systems Internal platform owner, support resource, and trainer for all things Real Page Position  Summary The Property Management Systems Director is the single internal owner of the Real Page platform across the portfolio. This person is the first call when something breaks, the person who decides how the system is configured, and the person who makes sure every employee, from a new leasing consultant to a regional, knows how to use it correctly.

The role exists because property management software is only as good as its setup and the people using it. Inconsistent configuration, undocumented workarounds, and self-taught users cost real money in missed rent, bad data, failed audits, and wasted hours. This position eliminates that gap.

Reports to:

VP/Director of Operations

Location:

In Office Works closely with:
Regional Managers, Accounting, Revenue Management/Pricing, Marketing, HR/Training, and Real Page account and support teams

Direct reports:
None initially; may build a small systems and training team as the portfolio grows

Core Responsibilities
1. Platform Administration & Configuration (20%)Serve as the system administrator of record for One Site (Leasing & Rents, Facilities, Affordable/Student where applicable), Knock CRM, AI Revenue Management, Spend Management, Utility Management, resident portal, screening, and payments.

Own user provisioning and deprovisioning, security roles, and permission sets, including same-day access removal for terminations.

Configure and maintain property-level setup: units, floor plans, amenities, charge and transaction codes, lease terms, renewal offers, fee schedules, late fee logic, workflows, and approval hierarchies.

Enforce configuration consistency across the portfolio so a report means the same thing at every community.

Partner with Accounting on chart of accounts and GL mapping, deposit accounting, and month-end close dependencies.

Maintain a documented configuration standard and a change log. No undocumented one-off settings.
2. Internal Support & Issue Resolution (20%)Act as tier-1 and tier-2 support for all Real Page questions from site teams, regionals, and corporate.

Run a single intake channel (ticket queue or shared inbox) with published response expectations, rather than ad-hoc texts to whoever answers.

Escalate to Real Page support when needed, own the case through resolution, and follow up. Employees should never be left chasing a vendor.

Track issue patterns and fix root causes. A recurring “how do I” ticket is a training gap; a recurring error is a configuration or process gap.

Publish a searchable knowledge base of fixes, job aids, and workarounds.
3. Learning & Development (20%)Build and maintain a role-based training curriculum: leasing, assistant manager, community manager, maintenance, regional, and corporate accounting tracks.

Own new-hire system onboarding. Every new employee is trained and verified competent in the platform within their first two weeks.

Deliver live training in person and virtually, record on-demand modules, and maintain a job aid and SOP library tied to actual workflows, not generic vendor material.

Administer certification or competency checks and report completion and gaps to Operations leadership.

Translate Real Page release notes into plain-language “what changed and what you need to do” communications.

Run refresher and remediation training for sites showing data quality or process problems.
4. New Property Onboarding & Offboarding (10%)Own day-one system readiness for takeovers and new third-party management assignments.

Build out property setup to portfolio standard: entity and GL structure, units, floor plans, amenities, charge codes, lease terms, fee schedules, and workflows.

Man…