Senior Application Support Developer

Senior Applications Support Developer

We are seeking a Senior Applications Support Developer to provide advanced production support for business-critical applications, integrations, and related services. This role requires strong technical troubleshooting skills, application support experience, analytical thinking, and the ability to independently diagnose and resolve complex production issues.

Location:

Houston, TX Candidates must be able to come in to the office for meetings as needed - Must live in the Houston area

Schedule:

Monday-Friday 8:00-5:00 - CST

• Provide advanced production support for business-critical applications, services, integrations, and scheduled processes.
• Support both legacy Java applications and .NET-based applications and integrations.
• Support the transition from the legacy Java application to the modern .NET application.
• Monitor application health, jobs, integrations, and system activity to identify potential issues before they impact users.
• Analyze application logs, database records, API responses, configuration, and system workflows to identify the source of problems.
• Prioritize incidents based on business impact and drive timely resolution while maintaining ownership through closure.
• Escalate appropriately and contribute to automation and tools that improve support efficiency.

• Perform root cause analysis for recurring and high-impact production issues.
• Identify trends and recurring failures and recommend improvements to prevent future incidents.
• Implement or coordinate permanent fixes rather than relying on temporary workarounds.
• Document incidents, root causes, resolutions, and preventative actions.
• Maintain knowledge articles, troubleshooting guides, and application support documentation.
• Participate in incident reviews and continuous improvement of support processes.

• Support application releases, deployments, and production changes.
• Participate in release planning, validation, and post-deployment monitoring.
• Work with development teams to troubleshoot deployment-related issues.
• Maintain awareness of application dependencies and production environments.

• Work directly with business users and stakeholders to understand and troubleshoot application issues.
• Communicate technical issues and resolutions clearly to technical and non-technical audiences.
• Coordinate with clients, vendors, and external partners when issues involve third-party applications or integrations.
• Provide clear status updates during production incidents, including professional email communications on incidents, resolutions, testing, and production activities.
• Coordinate action items, dependencies, and follow-ups across support, development, infrastructure, and business teams.

• Strong production application support and troubleshooting skills
• Advanced analytical and problem-solving abilities
• Strong ownership and follow-through on production incidents
• Strong SQL and database troubleshooting skills
• Working knowledge of .NET applications, C#, and REST APIs
• Ability to read and navigate unfamiliar legacy Java code, configs, and logs to isolate production issues
• Strong understanding of integrations, application dependencies, HTTP, JSON, and XML
• Ability to analyze logs, data, API responses, and system behavior
• Clear written and verbal communication with clients, vendors, and business stakeholders
• Focus on application reliability, stability, security, and maintainability

• 5+ years of professional experience in application support, application development, or a combination of both—with clear production-support ownership
• Strong experience supporting production applications and troubleshooting…