Director, Digital Experience

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build acareer;, you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration
, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Ezee Fiber is looking for a strategic, hands‑on Director, Digital Experience to own and advance the digital customer experience across our website, eCommerce platforms, and front‑end purchase journeys. This leader will be responsible for the vision, roadmap, performance, and day‑to‑day health of our digital storefronts across all lines of business, brands, markets, and sales channels.

The Director will translate business goals and customer insights into a prioritized digital roadmap that improves conversion, simplifies the customer journey, and enables scalable growth. This role will lead website and buyflow optimization, digital experimentation, platform and vendor strategy, analytics and attribution integrity, and cross‑functional initiatives spanning Marketing, BI, IT, Operations, Product, and external technology partners. The ideal candidate combines strategic digital leadership with a willingness to stay close to execution, using data to identify opportunities, set priorities, and drive measurable business outcomes.

• Own the digital experience strategy and roadmap across , eCommerce/buyflow platforms, and customer- and agent-facing purchase experiences.
• Establish priorities, success metrics, and optimization plans aligned with company growth, market expansion, customer experience, and revenue goals.
• Serve as the digital experience subject‑matter expert across the organization, providing recommendations on UX, conversion, platform capabilities, and emerging digital opportunities.
• Lead cross‑functional digital initiatives from business case and requirements through launch, measurement, and optimization.
• Balance long‑term platform improvements with rapid responses to business needs, market launches, pricing changes, promotions, and live‑site issues.

• Own the performance, governance, and continuous improvement of , including content architecture, conversion paths, SEO‑related technical requirements, localization, accessibility, and site functionality.
• Lead the website development roadmap and agency relationship, including sprint prioritization, resource planning, delivery expectations, and performance accountability.
• Oversee new page and market launches, product and pricing updates, legal and PR content, redirects, no indexing, FAQs, blog development, and other business‑critical site changes.
• Own key website tools and integrations, including Spanish‑language translation and third‑party experiences such as the Ookla Speedtest.
• Identify opportunities to improve site architecture, content, UX, and conversion based on behavioral data, customer feedback, business performance, and testing.

• Own the front‑end buyflow strategy and customer experience…