Computer Technician

Cypress-Fairbanks Independent School District TECHNOLOGY SERVICES - HOUSTON, Texas Open in Google Maps

Cypress-Fairbanks Independent School District TECHNOLOGY SERVICES - HOUSTON, Texas Open in Google Maps

This job is also posted in Cypress-Fairbanks Independent School District

Job : 5910780

Final date to receive applications: Posted until filled

Posted: Sep 01, 2026 5:00 AM (UTC)

Starting Date: Immediately

QUALIFICATIONS:

• Education:
  
  High School Diploma or GED required;
  Bachelor’s degree in a technology-related field preferred.
• Experience:
  
  2+ years of component-level troubleshooting and IT customer support (or an equivalent combination of education and experience) required.
• Technical Proficiency:
  Strong working knowledge of Windows OS, macOS, iOS, ChromeOS, Active Directory, and cloud-based Learning Management Systems (e.g., Canvas, Schoology, Google Classroom).
• Professional
  
  Skills:
  
  Exceptional interpersonal and telephone communication skills with a customer‑first approach for staff, students, and parents. Must maintain professional composure with executive leadership and exercise strict discretion with highly confidential data (student, personnel, and law enforcement files).
• Certifications:
  
  CompTIA A+ preferred. Additional industry‑standard certifications (e.g., Network+, Security+) are a strong plus.
• Special Requirements:

a. Valid Texas Driver's License with an acceptable driving record.
b. Willingness to use a personal vehicle for travel between assigned campuses and district facilities (mileage reimbursed).
c. Ability to pass comprehensive fingerprinting, background checks, and police security clearances to access police department facilities/systems.

TERMS OF EMPLOYMENT:

244 days

SALARY/PAYGRADE:

$50,569/TC3

Salary Range (based on experience) as set by the Board of Trustees for the school year

ESSENTIAL FUNCTONS:

Campus Technical & Operational Support

• Provide Tier 1 support for hardware (laptops, mobile devices, interactive displays, printers), software, and network connectivity across assigned sites.
• Troubleshoot, repair, image, and update technology assets to minimize classroom and operational downtime.
• Conduct regular preventive maintenance and audits on campus technology components.
• Set up and support technology for district events, board meetings, and standardized testing, including hardware relocation and cable management.
• Assist with hardware inventories, auditing, barcoding, and maintaining accurate records in the district asset management system.
• Transport technology assets safely and securely between district facilities.
• ommunicate technical issues clearly to staff, educators, parents, and administration.
• Escalate complex, unresolved infrastructure issues to Tier 3 engineering teams (Networking, Systems, Cybersecurity).
• Coordinate warranty services, repair claims, and vendor technicians for authorized equipment servicing.
• Recommend workflow optimizations to the Technology Service Center Manager to reduce costs and increase productivity.
• Maintain clean, organized, and secure work areas, server closets, and technology storage spaces.
• Operate tools and equipment safely and in compliance with district policies

Specialized Tech Support

• Assist the Help Desk during scheduled or peak periods by answering phone queues and providing live or remote troubleshooting.
• Document, classify, prioritize, and route tickets in the district work order system within established Service Level Agreements (SLAs).
• Deliver direct technical assistance to Virtual students, including remote software troubleshooting, LMS access, and video conferencing support.
• Coordinate device distribution, swaps, repairs for Virtual students
• Guide Virtual students and parents through home network connectivity,…