IT Infrastructure Support Specialist

Founded in 1978, CAMP Facility Services offers a vibrant work environment and a strong commitment to quality, accessible support, and holistic project management. We prioritize relationships with clients and staff alike, treating everyone like family.

Specializing in commercial construction and building maintenance, we serve construction managers, property managers, and building owners across diverse sectors. Our mission emphasizes partnership, continuous improvement through teamwork and education, and exceeding expectations to build lasting relationships based on respect and professionalism.

• Health Benefits - Medical, Dental & Vision
• 401K and Company Match Benefits
• Paid Holidays, Vacation, and Personal Time Off
• 1 Paid Day Off for Community Service
• Employee Referral Bonuses
• Tuition Reimbursement
• Advancement Opportunities

The IT Infrastructure Support Specialist serves as a primary point of contact for IT support while also supporting the organization’s network and cloud infrastructure. This role is responsible for diagnosing, resolving, and escalating hardware, software, network, and system issues while ensuring a high level of customer service. In addition to supporting end-user devices and the Microsoft 365 environment, the specialist monitors and troubleshoots Fortinet network equipment and assists with the day-to-day administration of Azure networking services, enterprise print management, the Ring Central phone system, and account provisioning across a wide range of business applications.

This position includes periodic travel to company offices across the United States to resolve issues that require an on-site presence.

• Provide support to team members by responding to incidents and service requests remotely and in person.
• Diagnose, troubleshoot, and resolve hardware, software, and application issues in a Windows and Microsoft 365 environment.
• Configure, deploy, and maintain end-user devices including laptops, desktops, mobile devices, and peripherals, using Microsoft Intune and Windows Autopilot for enrollment, provisioning, and ongoing management.
• Support new hire onboarding and offboarding by preparing equipment, provisioning user accounts, and ensuring appropriate system access.
• Accurately document incidents, requests, assets, and user information in the Service Desk and Asset Management systems.
• Monitor and respond to alerts related to connectivity, applications, and device performance, escalating issues when necessary.
• Assist with user administration in Microsoft 365, including Outlook, Teams, One Drive, SharePoint, and Azure AD (Entra ).
• Monitor and perform basic troubleshooting of Fortinet network equipment, including Forti Gate firewalls, Forti Switch, and FortiAP wireless access points, escalating configuration changes and complex issues to the company's third-party network provider.
• Support Azure networking components such as virtual networks, subnets, VPN gateways, network security groups, and site-to-site connectivity, escalating complex changes as needed.
• Administer enterprise print management through Printer Logic, including printer deployment, driver management, and resolution of print-related issues.
• Administer the Ring Central phone system, including user and extension provisioning, call queues and routing, auto-attendant/IVR configuration, device setup, and troubleshooting of call quality and connectivity issues.
• Provision, modify, and deprovision user accounts and access across a wide variety of business applications, following established approval and least-privilege practices.
• Create, update, and maintain IT documentation such as procedures, standards, and how-to guides.
• Follow IT policies, security standards, and best…