Information Technology Support Analyst

Yinlun TDI LLC is a leading provider of advanced thermal management solutions for the U.S. automotive, commercial truck, and off highway markets. Following the acquisition by Zhejiang Yinlun Co., Ltd., Yinlun TDI has further strengthened its engineering expertise and manufacturing capabilities in the United States.

Headquartered in Houston, TX, Yinlun TDI LLC maintains sales and engineering facilities in California, Michigan, and Illinois. With strong support from our parent company, we are well positioned for continued growth across conventional heat exchangers, hybrid, electric vehicle (EV), and autonomous driving sectors.

Yinlun TDI LLC is an ISO 14001 and IATF 16949 certified manufacturer of heat exchangers and fluid cooling components for automotive, commercial truck, bus, and industrial markets.

We are seeking an IT Support Analyst to serve as a primary point of contact for incoming IT support requests and provide onsite and remote technical support to end users. This role is responsible for managing and resolving Level 1 support issues, documenting troubleshooting steps and resolutions, and escalating more complex Level 2 and Level 3 issues when additional technical expertise is required.

The IT Support Analyst will support day-to-day technology operations including workstations, laptops, printers, user accounts, Microsoft 365, network connectivity, business applications, and other company hardware and software. The role will also support employee onboarding and offboarding, account provisioning, equipment deployment, basic endpoint and system monitoring, and assigned IT projects.

• Manage, track, and resolve IT support issues using the company’s ticketing system.
• Diagnose and troubleshoot technical problems reported by users.
• Provide onsite and remote support for hardware, software, connectivity, and other technology-related issues.
• Assist users with configuring drivers, user settings, printers, peripherals, and approved applications.
• Install and configure approved software applications, including Microsoft Office, Adobe products, and other required business tools.
• Configure, deploy, and upgrade desktops, laptops, peripherals, and telephony hardware.
• Escalate unresolved Level 2 or Level 3 issues with appropriate technical details, screenshots, error messages, troubleshooting steps, and steps to reproduce.
• Create and modify user accounts and provision access to approved internal, supplier, and customer systems.
• Process authorized access changes and permission requests.
• Prepare laptops, desktops, phones, printers, peripherals, and other required equipment for new employees.
• Support employee onboarding and offboarding, including account setup, access removal, and equipment recovery.
• Maintain accurate records of account provisioning, access changes, and equipment assignments.
• Perform basic network connectivity troubleshooting involving LAN, Wi-Fi, VPN, and IP connectivity.
• Escalate network, server, security, or infrastructure issues requiring advanced troubleshooting.
• Support implementation and enforcement of company information security policies and IT standards.
• Contribute to IT projects including hardware deployments, software rollouts, office moves, upgrades, and other implementation activities.
• Coordinate with third-party suppliers, service providers, and vendors when troubleshooting or completing assigned IT work.
• Track vendor-related support issues and provide internal status updates as needed.

• Associate degree, technical certification, or equivalent practical experience in Information Technology, Computer Science, or a related field.
• Equivalent combinations of education, training, certifications, and relevant experience may be…