NOVOS Support Engineer

Job Description

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our NOVOS platform, ensuring its long-term performance and customer satisfaction. You will work closely with internal teams and customers to identify and implement improvements, driving product reliability and operational efficiency.

• Provide second-level support for software products and automation systems, resolving issues efficiently.
• Utilize Jira Service Management for issue tracking and prioritization.
• Conduct root cause analysis on software and system issues, proposing effective solutions.
• Develop and maintain customized software configurations for customers.
• Drive continuous improvements to deployment processes and support tools.
• Engage in software development, creating advanced diagnostic utilities for field support.
• Maintain virtualized test environments for accurate testing.
• Collaborate with stakeholders to identify product enhancements, ensuring reliability.
• Update firewall configurations and security policies using approved tools.
• Administer web applications, manage user access, and release configuration files.

• Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.
• Essential experience in supporting industrial automation, control systems, or complex software applications.
• Strong troubleshooting skills and expertise in root cause analysis for integrated systems.
• Knowledge of networking architecture and firewall administration is a must.
• Preferred experience with Linux-based systems and AWS cloud services.
• Experience in web application administration, user access management, and configuration management.
• Proficiency in SQL, Linux, Python, and virtualization technologies.
• Field experience supporting industrial automation systems is an advantage.
• Excellent communication skills for effective cross-team collaboration.
• Willingness to travel domestically and internationally for customer support and field deployments.