Coordinator , Operations - Equipment

Operations Coordinator I

Job Description

REPORTS TO:

Senior Manager, Blend Coordination

Responsible for real-time monitoring, alert response, and coordination of blend system operations. This role ensures safe, efficient, and compliant system performance through proactive monitoring, timely issue response, and effective communication with internal teams and customers. Operations Coordinators serve as frontline operational support, performing initial troubleshooting, escalating issues as needed, and supporting resolution activities while maintaining accurate documentation and performance reporting.

• Monitor blend systems, alarms, remote alerts, and critical operating parameters to ensure safe and efficient operations
• Respond to system alerts, alarms, and customer requests in a timely and accurate manner
• Perform initial troubleshooting and triage of operational issues; escal
• Support issue resolution by coordinating with internal teams and customer stakeholders
• Serve as the primary day-to-day point of contact for customers, providing updates and ensuring clear communication
• Track and document issues from identification through resolution in coordination with Engineering
• Collect, compile, and report Key Performance Indicator (KPI) data
• Maintain accurate records, logs, and operational reports for performance tracking and compliance
• Support compliance monitoring and adherence to operational and regulatory requirements
• Identify recurring issues and recommend improvement opportunities
• Assist with customer training during system startup and provide refresher support as needed
  
  Participate in shift work and on‑call rotations as required

• Advanced education or technical training preferred.

• Strong organizational and multitasking skills
• Ability to monitor systems and respond quickly to operational alerts
• Basic troubleshooting and problem‑solving skills
• Effective verbal and written communication skills
• Customer‑focused mindset with ability to manage routine interactions
• Proficiency in Microsoft Office (especially Excel for reporting)
• Ability to follow processes and maintain accurate documentation

• 0–2 years of experience
• Develops foundational knowledge of blend systems and processes
• Performs monitoring and alert response under guidance
• Executes defined procedures and escalates issues appropriately