Junior Desktop Support & Endpoint Technician - Houston, TX

About Zedcor Inc.

Zedcor Inc. (TSX-V:ZDC) is disrupting the traditional physical security industry through its proprietary MobileyeZ  security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The Company continues to expand its established platform of over 1,200 MobileyeZ  towers in Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and continued innovation.

Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas Colorado, Arizona, Nevada and Florida.

Zedcor is seeking a motivated Junior Desktop Support and Endpoint Technician to provide hands‑on technical support to employees at our Houston locations. This position serves as a frontline member of the IT team and is responsible for resolving help desk requests, answering employee support calls, provisioning computers and mobile devices, supporting Microsoft Intune and Microsoft Entra , maintaining technology asset records, and assisting with Axis applications and devices.

• Provide onsite, telephone, and remote first‑level technical support to employees.
• Receive, document, prioritize, troubleshoot, and resolve help desk tickets.
• Answer employee support calls and provide clear, courteous, and professional assistance.
• Troubleshoot Windows 11 desktops, laptops, monitors, docking stations, printers, peripherals, and related office technology.
• Support Microsoft 365 applications, including Outlook, Teams, One Drive, and Office applications.
• Assist users with account access, passwords, multifactor authentication, and device‑enrollment issues.
• Escalate complex incidents with complete troubleshooting notes while maintaining communication with the employee through resolution.
• Document solutions, troubleshooting steps, and recurring issues in the help desk system and knowledge base.

• Configure, provision, deploy, replace, and retire company desktops and laptops in accordance with standard IT procedures.
• Enroll and support Windows devices through Microsoft Intune.
• Use Windows Autopilot or other approved deployment processes to prepare computers for employees.
• Install approved operating systems, applications, security tools, drivers, and updates.
• Prepare computers and related equipment for new employees, transfers, replacements, and temporary assignments.
• Install and set up computers, monitors, docking stations, phones, and peripherals at employee work spaces.
• Verify that newly provisioned devices meet company security and configuration requirements before deployment.
• Recover, inventory, securely wipe, and reassign equipment returned during employee offboarding in accordance with company procedures.

• Perform routine Intune support tasks, including device enrollment, synchronization, compliance checks, Company Portal troubleshooting, and application deployment support.
• Assist with Microsoft Entra  accounts, groups, device registrations, authentication, and access‑related issues.
• Troubleshoot basic Conditional Access, device compliance, and multifactor authentication issues and elevate policy‑related changes when required.
• Support the deployment of approved software, updates, configuration profiles, and endpoint security settings.
• Identify devices that are noncompliant, inactive, improperly configured, or missing required applications and assist with…