Senior Functional Analyst - Audio Visual

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs

The Senior Audio Visual (AV) Engineer leads the design, implementation, and support of enterprise-grade AV and conferencing systems across our global corporate offices. This role is critical in ensuring seamless communication and collaboration experiences for our employees and stakeholders. The ideal candidate will have deep expertise in AV technologies, conferencing platforms, and infrastructure, with a strategic mindset to evaluate and implement new standards globally.

Collaborates with Product/Platform Owner, Business Partners and Product Team and Cross Functional Teams to deliver timely and with quality as per the specific need of stories. Supports user stories focused on configuring package software or performing other highly technical tasks for the agile team.

• Oversee the operation, maintenance, and lifecycle management of all AV equipment and systems, including conference rooms, auditoriums, and collaboration spaces.
• Provide expert-level support for platforms including Cisco Call Manager, Webex, Microsoft Teams, Crestron, and other enterprise AV solutions. Provide Tier 3 support for AV issues, including diagnostics, root cause analysis, and resolution.
• Evaluate emerging AV technologies and recommend scalable solutions. Develop and implement global AV standards and best practices across all locations.
• Lead AV-related projects including new installations, upgrades, and integrations. Collaborate with internal stakeholders and external vendors to ensure successful delivery.
• Maintain detailed documentation of AV systems, configurations, and procedures. Provide regular reports on system performance, incidents, and improvement opportunities. Review required documentation to communicate information to deployment, maintenance, service and business teams
• Actively suggests solutions to drive down technical debt.
• Provides mentorship to junior FAs and BAs through Community of Practice and other informal forums.
• Lead functional analysis for the domain related to Mergers & Acquisitions & Foldouts
• Lead SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

• Bachelor’s Degree in Computer Science or equivalent for the specific roles responsibilities

• 5-8 years of experience in configuration of software packages or and application development is a nice to have, not required for a Sr Functional Analyst
• Strong knowledge of continuous integration / continuous delivery practices

• Expert knowledge of Cisco Call Manager, Webex, Microsoft Teams, Crestron, and AV-over-IP technologies.
• Strong understanding of AV networking, signal flow, and integration with IT infrastructure.
• Experience with global AV deployments and standardization.
• Relevant certifications (e.g., CTS, Crestron, Cisco, Microsoft) are a plus.
• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
• Ability to excel in a fast paced agile environment, adapt to shifting urgencies, manage multiple priorities and meet deadlines
• Excellent communication skills to effectively manage key business stakeholder relationships, and where required – customer and supplier partnerships/relationships
• Highly proficient in teamwork and collaboration skills