Application Engineer- Industrial Communication

HMS Networks makes the World more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and air-conditioners to get connected to software and systems – A necessity to meet the future demands for energy efficiency and sustainability.

As an Application Engineer, you will be the technical interface between HMS’s product portfolio and our customers; machine builders, device manufacturers, system integrators, and end-users. You will understand customer applications and requirements, define how HMS solutions fit into those needs, and support pre-sales, design-win, application development, commissioning, and post-deployment optimization. You will partner closely with Sales, Product Management, R&D, Customer Support, and Manufacturing to ensure successful solution deployment and customer satisfaction.

You will partner closely with Sales to organize and deliver various Certified Training programs on-site with customers, and help to support Marketing campaigns to support the growth of the Paid Training Programs.

• Promote and Deliver paid instructor-led technical training courses for customers, partners, and internal employees.
• Manage classroom environments, both in-person and virtual, ensuring effective learning outcomes.
• Prepare training materials, demonstrations, and hands-on lab exercises.
• Evaluate student progress and provide technical guidance and support during training sessions.
• Maintain training equipment, lab environments, and course documentation.
• Provide technical expertise related to Industrial Ethernet and industrial communication technologies.
• Support troubleshooting and problem resolution as part of training and professional services engagements.
• Gather customer feedback to improve training programs and service offerings.
• Engage with customers (internal & external) to assess application requirements, network environments, performance & reliability constraints, and integration needs for industrial communication solutions.
• Collaborate with Sales and Product Management during the pre-sales and design-win phases: provide technical consultations, solution architecture guidance, ROI/value discussions, demonstration setups, and proof-of-concepts.
• Translate customer requirements into HMS product configurations, integration guidelines, and best practices (e.g., industrial protocols such as PROFINET, Ether Net/IP, EtherCAT, Modbus).
• Support customization and adaptation of HMS products or modules to fit customer-specific contexts (e.g., firmware options, protocol stacks, gateway configurations, diagnostics).
• Assist with commissioning, validation, and troubleshooting in the field or remotely — ensuring correct installation, network stability, and performance reliability.
• Provide training, documentation, and technical support (application notes, reference designs, webinars) to internal stakeholders and external customers/integrators.
• Capture and share field experience, customer insights, and application trends to influence product development and future enhancements.
• Monitor industry developments — networking protocols, OT/IT convergence, IIoT, and security trends — to position HMS solutions effectively.
• Represent HMS at customer meetings, trade shows, webinars, and technical working groups as needed.
• Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field, or a combination of education and experience
• 2–5 years of experience in industrial networking, industrial automation, controls, technical support, and/or technical training.
• Strong understanding of industrial networking and communication protocols.
• Excellent problem-solving and communication skills.

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