General Technician - Technical Services @ Alief Facility

General Technician
- Technical Services @ Alief Support Facility

Alief Independent School District ALIEF SUPPORT FACILITY
- Houston, Texas Open in Google Maps

Job : 5930920

Final date to receive applications: Posted until filled

Posted: Sep 17, 2026 5:00 AM (UTC)

Starting Date: Immediately

To be the first point of contact for users seeking technical assistance regarding technology issues. Will be responsible for installations of new hardware purchased at a central level, assisting campuses with specialty applications/upgrades, provide detailed technical phone support for users, will be responsible for tracking incoming calls in a trouble-ticket call-tracking system, and will be responsible for call escalation and routing to appropriate technology personnel.

Education/Certification:

• Bachelor’s degree from an accredited university in a computer related field preferred
• Preferred certifications include:
  CompTIA A+, CompTIA Network+, or any relevant Microsoft certificates

Special Knowledge/Skills/Abilities:

• Proficient in the support of computers, software, printers, and related peripherals
• Thorough understanding of networking concepts and capabilities
• Proficient understanding of how to manage user and computer objects in Active Directory, including organizational unit structure
• Excellent written and oral communication skills
• Ability to communicate and work well in a large diverse workforce
• Strong organizational skills with the ability to multitask

Experience:

• Minimum of three (3) years of experience providing technical support required

• Perform detailed phone support for any user requesting assistance with technology related issues while providing a high level of customer service.
• Assist, diagnose, and resolve technology problems relating to computers, laptops, software, peripherals, and related technologies.
• Provide detailed technical support for the Microsoft family of products; including Windows Operating Systems and Office 365.
• Provide basic network administration tasks such as user account resets, password resets, and print queue monitoring.
• Keep detailed technical support records in a district trouble-ticket call-tracking system.
• Installation and setup of computers, software, peripherals, and other technology equipment.
• Provide technical support for other software and hardware as assigned by the Manager of Help Desk and Administrative Technical Support.
• Communicate effectively, verbal and written, with all users and technology personnel.
• Assist users in any new installations/upgrades as directed by the manager of specialty apps/installations.

• Follow district safety protocols and emergency procedures.
• Compile, maintain, and file all reports, records, and other documents required.
• Maintain an appropriate level of technology competence to meet the current and future needs of Alief.
• Implement alternative methods of instruction as needed.
• Perform other duties as assigned

None

Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluation of Professional Non-Supervisor Personnel.

Tools/Equipment Used:
Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals

Posture:
Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing pulling, and twisting

Motion:
Repetitive hand motions; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting:
Regular moderate lifting and carrying (up to 44 pounds), may…