IT Desktop Support Specialist

Job Description

A law firm in the Houston area is looking for a highly motivated IT Desktop Support Specialist to join their team. You'll be providing full desktop support to attorneys and staff. The ideal candidate is customer-focused, technically skilled, and thrives on solving problems quickly and efficiently. Day-to-day you will troubleshoot and resolve incidents involving Microsoft Word, Excel, and Windows 11 as well as provide support for iPhone related issues.

You'll also deliver hands-on desktop and hardware support, including printer installation, setup, and maintenance. This person should be comfortable engaging with executives and delivering exceptional customer service in a professional legal environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Bachelor’s Degree
• Experience with configuring and troubleshooting Microsoft Office 365 products with a strong focus on Outlook and Word in a legal environment.
• Experience with the setup, configuration, and diagnostics of PC hardware (required) - (Dell laptops and desktops a plus).
• Strong working knowledge of end-user computing hardware (computers, tablets, mobile phones, IP based desk phones, printers, etc.), including printer installation.
• Experience with working in Intune and Active Directory for user and computer group management.
• Experience with working in Service Now creating incidents and tasks
• Must be able to routinely lift and carry items weighing up to 30 pounds.
• Experience with using various physical meeting room tools like integrated and stand- AV systems, projectors, microphones, etc.
• Experience with using various virtual meeting room tools like Teams, Web Ex, Zoom, etc.
• Experience with Azure