Senior Service & Project Coordinator; Temp to Perm

Our Client is seeking an experienced Senior Service & Project Coordinator to lead service intake, triage, dispatch, technician scheduling, and project coordination in a fast-paced MSP/MSSP environment. If you're highly organized, client-focused, and skilled at keeping technical teams, schedules, and service delivery on track, this could be a great opportunity to put your experience to work.

You'll own service intake, triage, dispatch, and scheduling while supporting projects from initiation through completion. You'll work closely with clients and technical teams to prioritize requests, coordinate resources, manage expectations, and keep service delivery on track.

• Manage high-volume client service requests by phone and email
• Create, prioritize, and maintain accurate service tickets
• Assess urgency, business impact, technical requirements, and access needs
• Dispatch technicians based on skills, client environment, workload, and priority
• Coordinate technician schedules, onsite appointments, remote sessions, and travel
• Provide proactive client updates regarding ETAs, next steps, delays, and dependencies
• Escalate SLA risks, outages, client concerns, and unclear scope appropriately
• Review tickets for documentation quality, completeness, and billing readiness
• Track project tasks, timelines, dependencies, equipment, and deliverables
• Coordinate procurement, shipments, receiving, staging, RMAs, and product readiness
• Adjust schedules based on product availability and communicate changes proactively
• Maintain accurate client documentation and follow security-first information-handling practices

• High school diploma or equivalent
• 5+ years of service coordination, dispatch, or service desk coordination experience in an MSP/MSSP environment
• Strong knowledge of SMB IT environments, MSP workflows, and service delivery processes
• Proven experience with IT service intake, triage, dispatch, and technician scheduling
• Experience managing high volumes of client communication with professionalism and follow-through
• Experience coordinating procurement-linked service delivery and product logistics
• Strong proficiency with PSA platforms such as Connect Wise or Autotask
• Strong Microsoft 365 skills, including Outlook, Teams, Excel, and Word
• Excellent organization, documentation, communication, problem-solving, and client service skills

• Associate's or Bachelor's degree in a related field or equivalent experience
• Experience with Connect Wise Manage, Connect Wise Automate, and Screen Connect
• Familiarity with Sonic Wall, Dell, Microsoft 365, Sentinel One, Acronis, VoIP, networking, VMware, and Hyper-V

Full-time, temp-to-hire Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional after-hours work may be required