Crisis Information System Coordinator; Analyst; Grant Funded

Position Overview APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED DIVISION: PUBLIC SAFETY & HOMELAND SECURITY REPORTING

LOCATION:

900 BAGBY, 1ST FL. WORKDAYS &

HOURS:

MONDAY - FRIDAY 8:00 a.m. – 5:00 p.m.*

• Subject to Change

The City of Houston Office of Public Safety and Homeland Security is responsible for managing federal homeland security grants for the Greater Houston region, as well as leading and supporting homeland security preparedness projects and activities (e.g., conducting plan reviews, administering or supporting regional technologies, writing reports, developing exercises).

Primary responsibility is maintaining and building technological capabilities in WebEOC in partnership with the Crisis Information System Administrator.

• In coordination with the Crisis Information System Programmer, implement and maintain the greater Houston region’s crisis information system (i.e., WebEOC); troubleshoot and resolve system issues with the users; and elevate difficult issues to the vendor.
• Troubleshoot errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Perform and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Develop and maintain technology policies/governance, procedures, and plans.
• Report on new WebEOC system functions and changes to users and stakeholders.
• Maintain a network of trained sub-administrators (sentinels) who assist their jurisdiction/organization with basic WebEOC functions (e.g., incident creation, user account resets) and serve as a first line for WebEOC support and training.
• Serve as administrator for any jurisdiction or agency without a sub-administrator.
• Maintain and update user and sentinel training and relevant documentation, including the WebEOC Governance.
• Participate in a rotating on-call duty officer with the Crisis Information System Programmer to ensure the system has 24/7 support.
• Maintain relevant pages on the Houston UASI website, including relevant member SharePoint pages.
• Co-chair the WebEOC Workgroup, facilitate regularly scheduled WebEOC Workgroup meetings, and participate in Regional Technology Workgroup meetings.
• Maintain knowledge about other local and regional systems/technologies and collaborate with other administrators to identify and implement processes to share information across disparate platforms.
• Ensure that regional technology systems comply with any local, state, or federal standards for accessibility.
• Support regional organizations’ exercises that test WebEOC, as well as develop and conduct regional WebEOC exercises.
• Participate in region wide after-action reviews to gather input on applicable technology shortcomings and successes.
• Support regional planning and preparedness activities.

These positions are generally physically comfortable, and the individuals have discretion about walking, standing, etc. Driving is an essential function of this position. These positions will be required to travel within Houston and surrounding counties. The selected candidate must meet all City requirements for use of motor vehicles as described in City of Houston Administrative Policy 2-2. This position may also require occasional travel outside the Houston region or state of Texas.

This position may require long hours during stressful emergency situations. These are Tier II level positions and may be assigned to the Houston Emergency Operations Center (EOC) during large disasters at the discretion of the supervisor and/or department director (as described in City of Houston Administrative Policy 2-3).…