IT Support Generalist

Description

Texas Regional Physicians (TRP) is a physician-led, multi-specialty medical group serving patients throughout the greater Houston area. Our organization includes clinical, administrative, imaging, and surgical operations supported by a growing technology environment. We are seeking a dependable and resourceful IT professional who can provide hands-on technology support across our organization while helping maintain secure, reliable, and efficient systems.

Texas Regional Physicians (TRP) is a physician-led, multi-specialty medical group serving patients throughout the greater Houston area. Our organization includes clinical, administrative, imaging, and surgical operations supported by a growing technology environment. We are seeking a dependable and resourceful IT professional who can provide hands-on technology support across our organization while helping maintain secure, reliable, and efficient systems.

Texas Regional Physicians is seeking an experienced IT Support Generalist to provide day-to-day technical support for employees, providers, and business operations across multiple locations. This is a broad, hands-on IT role ideal for someone who is comfortable troubleshooting a wide variety of technology issues and taking ownership from initial request through resolution. The IT Support Generalist will support computers, user accounts, software applications, printers, phones, network connectivity, access management, equipment deployment, and other technology needs throughout the organization.

The successful candidate will be highly responsive, organized, security-conscious, and comfortable working directly with employees at all levels of the organization in a fast-paced healthcare environment.

• Provide Tier 1 and Tier 2 technical support for employees, providers, and leadership.
• Troubleshoot hardware, software, connectivity, login, printer, scanner, peripheral, and workstation issues.
• Install, configure, deploy, and maintain desktops, laptops, monitors, printers, mobile devices, and related equipment.
• Set up user accounts, email, system access, permissions, and equipment for new employees.
• Coordinate IT-related onboarding and offboarding, including activating and disabling system access in a timely manner.
• Maintain accurate user access and permissions based on job responsibilities and organizational requirements.
• Troubleshoot Microsoft Windows, Microsoft Office/Microsoft 365, email, web applications, and commonly used business software.
• Assist employees with password resets, multi-factor authentication, remote access, and other account-related issues.
• Support electronic medical record and healthcare technology users by troubleshooting access or technical issues and escalating application-specific concerns when necessary.
• Troubleshoot basic network, Wi-Fi, VPN, internet, and connectivity issues and coordinate advanced issues with vendors or outside IT partners.
• Support office phones, VoIP systems, conference room technology, and other communication systems.
• Configure and maintain printers, scanners, label printers, and other clinical and administrative peripherals.
• Maintain an accurate inventory of company computers, devices, equipment, software licenses, and assigned assets.
• Prepare, issue, recover, and document company equipment for new hires, transfers, and terminated employees.
• Coordinate repairs, replacements, warranties, and equipment purchases as needed.
• Work with third-party vendors, software providers, internet providers, and technical support teams to resolve issues.
• Assist with cybersecurity practices, including access controls, endpoint protection, phishing awareness, software updates, and identification of suspicious activity.
• Ensure IT…