Desktop Support Analyst, Gas Trading

COMPANY DESCRIPTION About the Company

The JERA Global Markets Group (JERAGM) is a leading utility-backed energy trader specialising in LNG, power,coaland freight.

As JERA’s exclusive trading and optimisation platform for majority shareholder, JERAGM operates one of the most exciting energy portfolios in the world, which gives it an in-depth understanding of the way local,regional and international energy markets behave. Thisexpertiseenables us to capture trading opportunities, optimise portfolios, createvalueand enhance security of supply for our customers.

Headquartered in Singapore, JERAGM has a global talent pool of about 400 people across officeslocatedin five strategic locations:
Singapore, the UK (London), Japan (Tokyo), the US (Houston) and Australia (Brisbane).

This role forms part of JERA's growing North American Gas Trading business, which is expected to transition onto JERAGM’s trading platform. This business is wholly owned by JERA Co., Inc. and will focus on US natural gas trading,optimisation and market development across North America. Successful candidates will join during the build-out phase ahead of the business's planned operational launch.

The successful candidate will be working within the IT Operations realm across all areas of the trading business (front, middle and back-office) to provide desktop andend-user support. This role offers a unique opportunity to be a part of a global and rapidly evolving IT department that is driving the company’scloud and digital transformation agenda. The ideal profile of this position calls for a flexible and well-rounded individual with broad desktop and end-user support experience - someone who is self-motivated, detail oriented, collaborative, and has both strong customer relationship management skills and a problem-solving nature.

• Provide day-to-day operational support fortheend-user-computingestateanda diverse global user base, including on-site and remote employees.

• Take ownership, and bea central pointof contact, for anydesktopsupportissues reported by users, ensuring professional and regular communication is provided.

• Diagnose and resolve system issues across a range of both internally developed and vendor supplied applications in support of the trading business.

• Follow-up on fixes forescalatedissues.

• Facilitate on-boarding and off-boardingforstarters,movers,and leavers.

• Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.

• Effectively record and monitor progress of all incidents and service requests raised into Jira, providingtimelyfeedback to the business and stakeholders as required.

• Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of technology issues.

• Collaborate with relevant teams to plan,test,and deliver on-going enhancements.

• Contribute to the development and improvement of processes and technology standards across the desktop infrastructure and security domains.

• Operate within a change-controlled environment and ensure that deployments are conductedin accordance with relevant release procedures.

• Proactivelymonitorthe estatefor availability,capacity,and performance.

• Participate in a wide variety of global projects,improvements,and controls activities to enable growth in business footprint,innovation,and digital transformation.

• Share knowledge andexpertisewith others, coaching and mentoring peers as required.

• Occasional work outside of normal business hours may berequiredat times, for major incidents and/orplanned maintenance.

Essential:

• Minimum 5 years of relevant work experience delivering desktop and end-user support…