ServiceNow Administrator

Empath Health is seeking a highly skilled and detail-oriented Service Now Administrator to join our Information Technology team. In this role, you will manage, configure, and maintain the Service Now platform while supporting its integration across a complex healthcare organization.

This position offers the opportunity to work across Service Now administration, workflow automation, system integrations, IT service management, and regulatory compliance while partnering with IT, clinical, and business teams to improve service delivery and operational efficiency. The ideal candidate is both technically strong and collaborative, with the ability to translate organizational needs into scalable Service Now solutions while ensuring platform reliability, security, and alignment with ITIL and ITSM best practices.

Location:

Remote – must reside in the Eastern or Central time zone.

What You'll Do Administer and maintain the Service Now platform, including users, roles, groups, permissions, and overall platform configuration

Configure and support Service Now modules including Incident, Problem, Change, Asset, Knowledge, Service Catalog, ITSM, and SPMPartner with technical teams to integrate Service Now with key healthcare systems, including HRIS and financial platforms, to support seamless data exchange and workflow automation

Develop, test, and implement workflows, business rules, UI policies, automation scripts, and platform customizations aligned with ITIL and ITSM methodologies

Continuously evaluate and improve Service Now processes to enhance service delivery, incident response, change management, and operational efficiency

Monitor platform performance, apply upgrades and patches, troubleshoot issues, and help ensure system reliability and availability

Support compliance with HIPAA, HITECH, and other healthcare regulatory requirements related to data privacy, security, and auditability

Provide technical support, training, and knowledge transfer to clinical, business, and IT users while maintaining thorough documentation of platform configurations, integrations, customizations, and ITSM processes

Why Join Empath Health?

Earn Competitive Pay:
Your skills and contributions are recognized and rewarded.

Benefits & Wellness:
Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.

Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.

Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.

Make a Difference:
Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent related experience

Demonstrated expertise configuring, implementing, and integrating Service Now ITSM, SPM, and Service Catalog modules

Strong understanding of Service Now administration, configuration, workflow development, and ITSM best practices

Proficiency with JavaScript, HTML, and web technologies used for Service Now platform customization

Experience with integration tools, APIs, and connecting Service Now with enterprise systems preferred

Service

Now Administrator certification preferredITIL Foundation certification or higher preferred

Additional certifications in IT service management, project management, or program leadership preferred

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia…