M365 Project Engineer - MSP

Hours - East Coast US - 8 am - 5 pm

Permanent in-country SA contract

Fully remote

Salary - R60,000 plus R2,000 benefits

• Advanced Microsoft 365 administration and complex escalation ownership.
• Microsoft 365 migrations, onboarding, tenant changes, and project delivery.
• Tenant quality, standardization, security alignment, and supportability.
• Tier 1 mentoring, documentation, and knowledge transfer.
• Automation, service improvement, and cross-functional technical guidance.
• Continued technical growth toward SME and senior responsibilities.

• · Administer and troubleshoot Entra , Exchange Online, Teams, SharePoint Online, One Drive, Intune, identity, access, licensing, collaboration, and approved tenant settings.
• Own complex Microsoft 365 escalations, perform structured investigation, communicate status, document findings, and coordinate resolution with Microsoft, vendors, Cybersecurity, or senior technical resources when required.
• Evaluate dependencies, client impact, supportability, and risk before making changes within the role's authority.
• Provide advanced technical assistance to Service Desk, Systems Administration, Infrastructure, Cybersecurity, Projects, and Account Management.

• Plan and execute assigned Microsoft 365 migrations, tenant changes, client onboarding, configuration improvements, standardization initiatives, testing, documentation, and operational handoff.
• Develop implementation tasks, prerequisites, validation steps, rollback considerations, support requirements, and knowledge-transfer materials within assigned scope.
• Identify risks, assumptions, missing information, dependencies, and resource needs early enough for the project team to respond.
• · Coordinate technical work with other contributors without assuming formal people-management authority.

• Review tenant configurations and operational practices for consistency, lifecycle concerns, supportability, security requirements, documentation, and alignment with ETS standards.
• Support identity, conditional access, device management, email security, data protection, retention, and compliance-related activities within approved authority and in coordination with Cybersecurity and compliance owners when appropriate.
• Assist with remediation, evidence, reporting, and client communication for assigned Microsoft 365 security or compliance activities.
• Escalate risk acceptance, architecture exceptions, material client commitments, and security-sensitive decisions through the appropriate ETS process.

• Create and maintain standards, implementation guidance, checklists, diagrams, scripts, knowledge articles, operational procedures, and support documentation.
• Mentor Tier 1 personnel through ticket review, collaborative troubleshooting, training, project participation, documentation, and practical knowledge transfer.
• Help define learning objectives and readiness expectations for common Microsoft 365 work while the designated leader retains formal development-plan and performance accountability.
• Review recurring issues and quality findings to improve documentation, training, configuration consistency, and service delivery.

• Identify and implement approved automation, scripting, workflow, and responsible AI improvements related to Microsoft 365 administration and service delivery.
• Ensure automation includes testing, documentation, monitoring, error handling, security, change management, maintenance, and operational ownership.
• Avoid fragile workflows, unsupported methods, undocumented dependencies, or…