Part-time IT Support Technician

This position provides IT support for Houston Rockets and Toyota Center business operations during pre-event, live event, post-event, and normal business hours. Support will include desktop systems, network connectivity, VOIP devices, and other event related technologies. The role requires adaptability, hands‑on technical skills, and a commitment to the One Team philosophy. In addition to general support duties, team members will contribute to special projects based on their technical strengths and evolving organizational needs.

• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Show passion for delivering a seamless game-day experience through reliable technical support and a positive attitude.
• Take accountability for completing setup, support, and breakdown tasks thoroughly and on time, owning any challenges that arise.
• Prioritize customer focus by ensuring statisticians, media, and staff have the tools and connectivity they need to succeed.
• Collaborate effectively with team members, pitching in where needed to meet shared goals in a fast- paced environment

• Install and manage Ethernet cabling to ensure reliable wired connectivity at workstations, media areas, and the scorer's table.
• Set up event-specific hardware including laptops, VoIP devices, league-issued equipment, and network switches (no advanced configuration required).
• Perform basic system checks and cable management tasks to ensure readiness before each game and event.
• Transport, lift, and position equipment, at least 40 pounds, as needed for setup and breakdown.
• Work efficiently under pressure in a fast-paced sports and entertainment environment.

• Provide on-site IT support during games and events, including troubleshooting basic hardware, software, and connectivity issues.
• Ensure reliable connectivity for event operations, including league staff, third-party vendors, and arena systems such as concessions and point-of-sale.
• Address printer issues (e.g., driver setup or connection troubleshooting) on supported laptops.
• Deliver quick, practical solutions to maintain uninterrupted operations throughout events.

• Confirm that all equipment is in working order and report any damage or missing items.
• Safely power down and pack equipment post-event, including cables, laptops, network gear, VoIP devices, and printers.
• Ensure all equipment is accounted for, neatly organized, stored securely before departure.

• Assist with special IT initiatives beyond day-to-day event support.
• Prepare and deploy new equipment, document workflows, or help improve arena tech systems.
• Apply technical strengths to support day-to-day operations.

• IT skills as needed by current One Team technology systems
• Experience performing basic troubleshooting of devices, printers, and network in high-pressure environments
• Solid understanding of networking fundamentals and security best practices
• Ability to lift and move equipment weighing 40+ pounds
• Flexible ability, including nights, weekends, and holidays
• Bachelor’s degree preferred, not required

• Regularly required to stand, sit, walk, reach, stoop, kneel, crouch, or crawl.
• Must be able to lift, transfer, and move equipment as needed.
• Able to read and process written and electronic materials in both digital and physical formats.
• Adaptable to changing work hours, locations, and event demands.
• Strong interpersonal communication skills essential for effective collaboration.