Senior Claims Assistant

** Business Title(s):
** Senior Claims Assistant
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* Location:

** In-Office We are looking for a highly capable Senior Claims Assistant to join our team and work from either our Houston, Omaha, Rockwood, or Richmond office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor, based in Houston. This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.

Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.
** Essential  Responsibilities:
** Extensively communicate with our customers and enhance their customer experience by – answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail.  The majority of each workday is spent communicating on the telephone.
** Qualifications / Experience

Required:

** Advanced knowledge of Service Center systems, policies and procedures as well as an exceptional customer service focus through:

A high school diploma (or equivalent) and 6 years’ prior relevant work experience; or  A vocational or technical education with several years of relevant work experience. Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). The ability to communicate clearly on the telephone is crucial.  

The ability to read, speak, and write English fluently is required.  The ability to read, speak, and write Spanish fluently is not required, but is a strong plus. Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.  Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.  

A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by:

Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly. Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.

Must demonstrate a relentless desire to continually update your skill level through continuing education and self-development opportunities.
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* Preferred Qualifications:

** Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
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* PLEASE NOTE:

*** Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at .
** Notice to Recruitment Agencies:
** Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or…