Director - Claims Resolution

Description

A Director - Claims Resolution at WTW serves as a resource for clients, applying their claim expertise to positively influence claim outcomes and insurance recoveries for those clients. The successful candidate will be responsible for the quality and consistency of all claim services they deliver to their clients. They will directly handle clients and may lead others in doing so. They partner with our regional business and industry/Specialty leadership to provide growth support, innovation, and to ensure execution of our business strategy.

Note:

visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

This is a national role, with a focus on the Mid-Western and Western US. The Director - Claims Resolution will be responsible for the oversight, direction, and overall management of claim activity for assigned clients. Key duties/responsibilities include, without limitation, the following:

• General:

  • Assist in the management of casualty/liability claims (GL, Auto, Product, and Umb/XS Liability essential, EL, Professional/Med-Mal and Environmental liability helpful)
  • Analyze coverage considering relevant facts and contractual issues, as well as carrier response to sameto ensure understanding and proper application of coverage
  • Document and communicate claim activity to clients timely and effectively
  • Seek to influence appropriate settlement authority and maximize insurance recovery for clients
  • Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation
  • Oversee the authorization of and issuance of indemnity and expense payments by carriers
  • Prepare dashboard and other reports regarding claim analytics