Property & Casualty Insurance Commercial Account Manager

Full

Title:

Commercial Lines Account Manager, Property and Casualty

Tropolis is a leading national insurance brokerage focused on combining technology and data to drive growth, improve employee experience, and deliver exceptional customer service. Our mission, Insuring Tomorrow Together, reflects our commitment to being a trusted brokerage, embracing innovation, and building a collaborative culture with our agency partners, customers, carriers, and communities.

The Commercial Lines Account Manager supports a portfolio of small to mid-market commercial clients and producers across the full policy life cycle. This role owns day-to-day service, renewals, and marketing activity, while delivering consistent client experience through strong coverage knowledge, clear communication, and disciplined documentation.

Job Title: Commercial Lines Account Manager, Property and Casualty

Location: The Woodlands, Houston, TX

Employment Type: Full-time

Compensation range
: $60,000 - $80,000

Work model: In office 5 days per week. Hybrid 3 days may be available for the right candidate. Remote-only option is not available.

• Manage a book of small to mid-market commercial accounts, serving as a primary point of contact for clients and internal producer partners
• Lead renewals end to end, including gathering updated exposure information, identifying coverage changes, and building a clear renewal strategy with the producer
• Market accounts to carrier partners, prepare complete submissions, follow up for quotes, and negotiate coverage terms and pricing aligned to the client’s needs
• Prepare proposals, summaries, and coverage comparisons that are clear, accurate, and client-ready
• Process and manage endorsements, certificates, cancellations, audits, audits support, and other service requests with speed and accuracy

Support new business onboarding, including document collection, coverage verification, and coordination with carrier and internal teams

Maintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields

Partner closely with producers to identify rounding and cross-sell opportunities while protecting retention and service quality

Stay current on carrier appetite, underwriting requirements, and industry changes impacting commercial property and casualty clients

• High retention and strong client satisfaction across assigned accounts
• On-time renewals with clean submissions and minimal rework
• Accurate policy issuance and endorsements, with strong documentation and compliance discipline
• Strong working relationships with producers, underwriters, and internal teams

Required

• Property and Casualty insurance license in good standing
• At least 3 years’ experience in an independent insurance agency supporting commercial property and casualty accounts
• Working knowledge of commercial lines coverages, renewal workflows, and carrier marketing practices
• Strong organization and follow through across multiple concurrent deadlines
• Excellent written and verbal communication, with the ability to explain coverage in a clear, practical way
• High attention to detail and commitment to documentation, compliance, and E-and-O controls

Nice to have

• Applied Epic experience
• Benefits: Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4% with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.
• Purpose Plan: All eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’ long-term success through an equity pool that can grow over time.
• Compensation: Compensation range: $60,000 - $80,000

Employment is contingent upon successful completion of any pre-employment testing required for the role and a satisfactory background check. This may include verification of licensing and credentials, employment history, and other checks consistent with applicable laws and business needs.

Tropolis is an Equal Opportunity Employer and celebrates diversity in all forms. We are committed to creating an inclusive environment for all employees.

Working for Tropolis means being part of creating a dynamic, passionate, and fast-growing work environment that puts you first.