Private Client Services Account Executive

Private Client Account Executive

Essential Duties & Responsibilities:

Documentation:

Process documents necessary to maintain the Client Insurance Program, utilizing agency management system. These duties include but are not limited to:

• Act as the primary contact with the Producer and/or Client.
• New Business placement and cross selling is conducted as needed to maintain client's insurance program.
• Initiate correspondence with the marketplace.
• Function as the primary contact with all companies to ensure proper processing of all requests necessary to effectively maintain the client's insurance program.
• Maintain positive client relationships and have the ability to analyze situations, make proactive decisions and follow through.
• Prepare and obtain pre renewal updates for all clients.
• Create Acord applications, including Supplementals, as needed, for submissions to carriers.
• Utilize carrier websites and/or Silverplume as appropriate to price policies
• Prepare Proposals or Summaries for renewal terms
• Issue Acord Insurance Binders for renewal terms if policies are not delivered to clients prior to renewal
• Initiate Premium payment requests
• Prepare policies for delivery to client
• Identify and resolve Accounting discrepancies
• Create requests for changes to client's coverages
• Manage Accounts Receivables
• Manage Direct Billing with respect to Cancellations
• Process mail and phone requests on daily basis
• Prepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Evidences of Insurance
• Adhere to document retention software documentation guidelines
• Check all insurance policies in their entirety
• In absence of more senior team members, provide direction and guidance to other team members when appropriate
• Consultative ability to instruct and direct the client as appropriate to meet client needs

Teamwork:

Function as team member of the Agency Workforce to ensure superior service to all MMA Clients. These activities include but are not limited to:

• Delegate tasks to Account Manager, as appropriate
• Delegate tasks to outsourcing teams, as appropriate.
• Ensure tasks from both Account Manager and outsourcing team are completed as directed
• Ensure Account Manager is performing all tasks as outlined in the MMA Account Manager Job Description
• Treat clients, prospects, and company employees with courtesy and respect.
• Contribute to a team approach toward meeting goals and providing excellent client service.
• Coordinate and monitor usage and quality of outsourcing teams
• Be a mentor to the Account Manager, being an integral part of their training
• Provide direction and guidance to other team members when appropriate
• Build and maintain carrier and broker relationships
• Negotiate with carriers on cost and program design
• Assist in plan recommendations for the client
• Coordinate, Present and Attend Client Meetings including though not limited to:
• Schedule/Participate in Mid-year and Renewal Meetings, including coordinating materials used in meetings (with demonstrated meeting purpose (i.e., pre or post renewal meeting, claims/loss control meeting, gathering information, delivering policies, collecting payments ….etc.), with or without Producer as necessary

Technical Expertise:

Demonstrate the technical expertise to assist in maintaining the Client Insurance Program. These duties include but are not limited to:

• Analyze insurance quotes and make recommendations
• Comprehend and interpret Insurance Contract requirements for Certificates
• Communicate with insurance carriers as needed
• Communicate with clients as needed
• Client facing meeting as required, either in-house or offsite
• Become proficient using premium analysis software
• Stay up to date on carrier plans and websites
• Utilize carrier online rating programs as necessary
• Negotiate with carriers on cost and program design
• Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account Manager
• Design insurance program for client based on defined needs.
• Utilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, etc.)
• Identify and address any coverage gaps with Producer, carrier and client.
• Become…