Auto & General Liability Claims Handler

Job Summary

The Auto & GL Claims Adjuster is responsible for investigating, evaluating, and resolving automobile and general liability claims. This position ensures timely claim reporting, accurate documentation, fair and consistent claim outcomes, regulatory compliance, and effective communication throughout the claim lifecycle. The role works closely with Safety Managers, fleet managers, branch leadership, insurance carriers, adjusters, and attorneys to gather information, coordinate claim activity, and support resolution.

The Auto & GL Claims Adjuster is responsible for investigating, evaluating, and resolving automobile and general liability claims. This position ensures timely claim reporting, accurate documentation, fair and consistent claim outcomes, regulatory compliance, and effective communication throughout the claim lifecycle. The role works closely with Safety Managers, fleet managers, branch leadership, insurance carriers, adjusters, and attorneys to gather information, coordinate claim activity, and support resolution.

• Investigate Auto & GL Claims – Collect statements, review police reports, photographs, estimates, correspondence, and other available evidence; analyze facts and determine liability and claim exposure.
• Manage Claim Files – Maintain complete, accurate, compliant, and organized claim files; document correspondence, reports, discussions, decisions, payments, and other claim activity throughout the claim lifecycle.
• Report and Track Claims – Assist with timely claim reporting and filing; monitor open claims, maintain claim status information, and prepare claim watchlists and recurring claim reviews.
• Evaluate and Resolve Claims – Review coverage, liability, damages, reserves, and settlement considerations; exercise sound judgment and coordinate with carriers, independent adjusters, and defense counsel as appropriate.
• Coordinate Repairs & Estimates – Work with vehicle coordinators and other appropriate personnel to review repair estimates, validate repair costs and timelines, and track vehicle damage claims through resolution.
• Handle Subrogation & Recovery – Identify recovery opportunities and pursue reimbursement when third parties are responsible for a loss; coordinate documentation and follow-up as needed.
• Coordinate Claim Payments & Reimbursements – Process or coordinate claim-related payments, reimbursements, deductibles, and recovery documentation in accordance with company procedures.
• Coordinate with Internal & External Partners – Maintain communication with branch leadership, Safety Managers, fleet managers, insurance carriers, adjusters, attorneys, and other involved parties to obtain information and move claims toward resolution.
• Attorney & Litigation Support – Assist with attorney communications, provide requested claim documentation, attend claim meetings as needed, and track follow-up actions related to litigated or potentially litigated claims.
• Claims Analysis & Reporting – Review claims for trends, recurring causes, and areas of increased exposure; communicate meaningful findings to Risk Management leadership and appropriate operational partners.
• Regulatory & Policy Compliance – Apply knowledge of applicable state laws, regulations, insurance policy requirements, and company procedures to support compliant claim handling.
• Maintain Confidentiality – Protect confidential claim, employee, customer, and company information and exercise appropriate discretion when handling sensitive matters.
• Perform Other Risk Management Duties – Support the Risk Management department with related assignments, special projects, and administrative duties as directed.

• 1+ years of experience in a professional…