Resource Coordinator

Resource Coordinator

Hunton Services is seeking a highly organized and customer-focused HVAC Dispatcher to join our team. In this role, you'll function as a key resource in coordinating field labor and materials, dispatching service technicians, managing billing, and overseeing contracts in assigned territories. This is a fast-paced, detail-oriented position that plays a vital role in ensuring superior service delivery and customer satisfaction.

Join an industry leader consistently recognized as a Top Workplace both locally and nationally!

• Serve as the central point of coordination for service requests, technician dispatch, resource planning, and contract management within your assigned area.
• Communicate with customers, sales engineers, and internal teams to gather and verify service requirements, warranty details, and job scopes.
• Schedule, assign, and dispatch technicians for maintenance, startup, time and material work, emergency calls, and quoted projects using our automated dispatch system (Wennsoft).
• Prepare service call slips, process service job estimates, and generate accurate documentation for billing and project tracking.
• Ensure field technicians have complete and accurate information to execute work efficiently and meet customer expectations.
• Review field documentation, vendor records, and customer feedback to support accurate invoicing, accounts payable, cost allocations, and service claims.
• Follow up proactively on open issues, customer concerns, or incomplete tasks to ensure resolution and maintain high service standards.
• Manage purchase orders and service tickets from initiation through completion and billing.
• Maintain a positive and professional attitude while handling a high volume of communication in a dynamic environment.

• Excellent organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Strong written and verbal communication skills, with a proactive approach to customer service.
• Ability to interpret and act on field service work orders, project scopes, and warranty documentation.
• Proficiency with dispatching software, fax/email platforms, and general office technology.
• Knowledge of HVAC systems or industry experience is a plus.
• A high degree of accuracy, attention to detail, and follow-through.

• Associate's degree in a technical or business-related field required;
  Bachelor's degree preferred.
• Prior experience in a scheduling, dispatch, or service coordination role within a technical or field service industry is highly desirable.

Be the engine behind exceptional field performance and customer satisfaction. Apply today and grow your career with Hunton Services – where operational excellence meets opportunity.