Resource Coordinator

Hunton Services is seeking a highly organized and customer-focused HVAC Dispatcher to join our team. In this role, you’ll function as a key resource in coordinating field labor and materials, dispatching service technicians, managing billing, and overseeing contracts in assigned territories. This is a fast-paced, detail-oriented position that plays a vital role in ensuring superior service delivery and customer satisfaction.

Join an industry leader consistently recognized as a Top Workplace both locally and nationally!

What You’ll DoServe as the central point of coordination for service requests, technician dispatch, resource planning, and contract management within your assigned area.

Communicate with customers, sales engineers, and internal teams to gather and verify service requirements, warranty details, and job scopes.

Schedule, assign, and dispatch technicians for maintenance, startup, time and material work, emergency calls, and quoted projects using our automated dispatch system (Wennsoft).Prepare service call slips, process service job estimates, and generate accurate documentation for billing and project tracking.

Ensure field technicians have complete and accurate information to execute work efficiently and meet customer expectations.

Review field documentation, vendor records, and customer feedback to support accurate invoicing, accounts payable, cost allocations, and service claims.

Follow up proactively on open issues, customer concerns, or incomplete tasks to ensure resolution and maintain high service standards.

Manage purchase orders and service tickets from initiation through completion and billing.

Maintain a positive and professional attitude while handling a high volume of communication in a dynamic environment.

What You’ll Bring Excellent organizational and time management skills with the ability to handle multiple tasks simultaneously.

Strong written and verbal communication skills, with a proactive approach to customer service.

Ability to interpret and act on field service work orders, project scopes, and warranty documentation.

Proficiency with dispatching software, fax/email platforms, and general office technology.

Knowledge of HVAC systems or industry experience is a plus.

A high degree of accuracy, attention to detail, and follow-through.

Preferred Background Associate’s degree in a technical or business-related field required;
Bachelor’s degree preferred.

Prior experience in a scheduling, dispatch, or service coordination role within a technical or field service industry is highly  the engine behind exceptional field performance and customer satisfaction.

Apply today and grow your career with Hunton Services – where operational excellence meets opportunity.
#J-18808-Ljbffr