Bilingual Intake Assistant

Bilingual Intake Assistant

A prestigious Personal Injury law firm in Houston's Montrose area is seeking a Bilingual Intake Assistant to join its growing team. This is an excellent opportunity for a customer-focused professional who is fluent in both English and Spanish and enjoys helping clients through the initial stages of the legal process. The firm offers a collaborative, supportive culture, excellent benefits, and outstanding work-life balance.

Position:
Bilingual Intake Assistant (Spanish/English)

Location:

Houston, TX (Montrose Area) – Free Parking

Pay: up to $60K + bonuses

Responsibilities:

• Serve as the first point of contact for prospective clients via phone, email, and in person.
• Conduct initial client intake interviews in both English and Spanish.
• Gather, verify, and document client information accurately.
• Assess potential cases and route inquiries appropriately.
• Schedule consultations and coordinate appointments with attorneys and legal staff.
• Maintain accurate client records and update case management systems.
• Provide exceptional customer service while demonstrating empathy and professionalism.
• Follow up with prospective clients and assist with onboarding new cases.
• Perform general administrative duties to support the legal team.
• Maintain confidentiality and professionalism when handling sensitive information.

Qualifications:

• Bilingual in English and Spanish (fluent verbal and written communication required).
• Minimum 6 months of legal experience, preferably within a personal injury practice.
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and legal case management software is a plus.
• Positive attitude, dependable work ethic, and a team-oriented mindset.