Operations Tech

ITS Operations Tech I - (2602233) Position Information

TxDOT's Houston District is seeking a detail-oriented person interested in traffic and incident management. This role is critical to ensure the safety of citizens traveling through the greater Houston area. The ideal candidate will have a background in data entry, dispatch and/or traffic management. This position requires some flexibility in desired work schedule. Customer service experience is an asset in this customer facing role.

Communicating with multiple entities and keeping the Traffic Management Center following TxDOT's mission is key.

Minimum Salary 38,946.00

Maximum Salary 58,045.00

Pay Basis Yearly FLSA Status:
Nonexempt

Work Locations Houston Transtar 6922 OLD KATY ROAD Houston 77024

Travel Yes, 10 % of the Time Shift: Evening Job Shift Details: 40 Hrs./Week; 1:30 PM - 10:00 PM Shift Location Flexibility:
Onsite

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at:
Total Compensation Package

To view benefits available to all State of Texas employees visit:
Benefits at a Glance | ERS (texas.gov)

ITS Operations Technician I monitors traffic via computerized surveillance and control equipment located within an Intelligent Transportation System (ITS) managed area. Disseminates information to the public through various forms of communication. Work requires contact with governmental and private entities as well as the traveling public. Dispatches maintenance employees and alerts first responders via telephone, radio or other electronic means. Employees at this level follow standard practices that do not require frequent supervision of details but defers all unusual challenges to the Lead worker.

Essential Duties:

• Advises the general public of traffic conditions through the use of computerized variable message signs, highway advisory radio and/or low frequency television broadcasts.
• Assists in developing routine incident response scenarios.
• Assists in performing real time traffic studies to determine traffic routing.
• Disseminates traffic information through various communication devices to other governmental agencies located within the operations center and/or managed area.
• Monitors traffic flow and conditions through the use of loop detector systems, closed circuit television systems and/or automated vehicle identification systems.
• Updates traffic management data base.
• Uses two-way radios to interact with other transportation and law enforcement agencies.
• Performs other job responsibilities as assigned.

Minimum Qualifications:

Education:

• High School Grad or Equivalent in general high school studies. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications

Experience:

• 2 years of experience in Traffic studies, analysis, computer ops, electronics, traffic management, telecommunication ops. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis

Licenses and

Certifications:

• Valid driver’s license. This position requires driving a state vehicle.

Preferred Qualifications:

• Customer Service experience - preferably in telecommunications, basic computer skills required

Competencies:

• Some knowledge of:
  • Freeway management system concepts and operations
  • Traffic flow principles and procedures
  • Applicable ITS related computer…