Bilingual Personal Injury Intake Manager

Job Title:

Bilingual Personal Injury Intake Manager

Location:

Montrose Area – Houston, TX

Salary:
Up to $65,000 (DOE)

Schedule:

100% In-Office

Benefits:
Medical Insurance (100% employer-paid) + Free Parking

The Bilingual PI Intake Manager will be the first point of contact for potential clients and play a critical role in the client intake process. This person must be professional, proactive, and able to work independently. The ideal candidate will have a strong background in personal injury intake and be comfortable in a fast-paced, client-focused environment.

• Conduct initial client interviews and gather case details
• Manage and track incoming leads and referrals
• Evaluate potential cases and determine eligibility
• Maintain detailed intake records and client communication logs
• Work closely with attorneys and support staff to ensure seamless case handoff
• Provide exceptional customer service with empathy and professionalism
• Handle a high volume of calls and emails in a timely manner

• Bilingual in English and Spanish (verbal and written) – required
• Minimum of 2+ years of experience in personal injury intake – required
• Excellent communication, organization, and interpersonal skills
• Ability to multitask and manage time effectively in a high-volume setting
• Proficiency in Microsoft Office and case management software a plus HOUDT
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