Import Specialist

Responsibilities

• Prepare, review, and process documentation (including customer classification, commercial invoices, etc.) ensuring files contain all necessary copies, are accurate, and are in proper sequence.
• Receive and track customer bookings/shipments; update clients on shipment status or delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files.
• Bill and invoice each file to the respective customer, paying close attention to payment terms for the responsible party.
• Resolve and reconcile incorrect payables by working with vendors and overseas offices.
• Assist sales and department managers in compiling quotes.
• Provide accurate job costing forecasts, ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines.
• Dispatch freight for delivery and maintain communication with truckers throughout delivery.
• Recognize any changes in customer shipping trends and report to management.
• Be cross‑trained and act as a backup for any member of the team when necessary.
• Report on customer performance and identify any changes in support.
• Promote compliance across the department or section.
• Work through problems, recognizing issues that may need to be communicated or escalated to management.
• Ensure all timely correspondence to customers.
• Perform other duties as requested.

• Minimum 3 years’ experience handling imports (air and/or ocean) or a combination of education and experience.
• Experience and knowledge regarding imports, compliance, rules and regulations.
• Excellent organizational and communication skills.
• Flexibility and strong computer skills, including Microsoft Office suite.
• Detail‑oriented, able to multitask and meet deadlines.
• Ability to work independently and as part of a team.
• Knowledge of U.S. customs laws, practices, and procedures.
• Knowledge of Importer Security Filing (ISF) preferred.
• Good working knowledge of Incoterms required.
• High school diploma or GED required.
• Experience with Cargo Wise (C1) preferred.

Position performed in a climate‑controlled internal office environment under normal office conditions. Requires sitting, standing, walking, using hands and fingers, reaching, talking, hearing, stooping, kneeling, and crouching. May lift up to 25 pounds.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance, this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.