Service Parts Material Planner

Company Overview

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American headquarters in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

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When joining our team, we offer the following benefits: medical, dental, vision, short- and long-term disability insurance, employee assistance program, company-paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays.

Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range.

Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es)).

The Service Parts Material Planner will take primary responsibility for the USA market service parts stocking strategy. The successful candidate will work together with local technical and local commercial teams to improve and maintain the parts stocking plan meeting United Imaging’s commitments to delivering top quality service to our customers. The position will report to the Logistics Manager.

• Work with the local Technical Support Team, local Commercial Team, HQ Business Unit Engineers and the HQ Spare Parts group to develop Service Parts Stocking Plans (supporting our customer service strategy) for the US market and support LATAM region as needed.
• Work effectively cross-functionally to continuously update the service parts stocking plan due to impacts from engineering changes, install base updates, inventory levels & supply chain logistics. Analyze changing material demand patterns and plan material acquisition & replenishment to attain required customer fill-rates. Proactively investigate and drive actions to address gaps.
• Identify and implement inventory reduction opportunities.
• Develop and implement transition of part planning process from excel to more sophisticated tools. Ensure that current processes are properly documented, audited, and followed, and that the data within the processes are properly maintained. Drive improvements in the service parts planning and procurement processes – reduce cycle times.
• Develop and manage the service parts change processes related to newly released service parts. Investigate and resolve interchangeability/compatibility of existing service parts concurrent with the release of new service parts and new system HW/SW revisions into the installed base.
• Maintain service parts inventory optimized scorecard monthly and have action plans to achieve the target levels of performance. Establish a regular and routine management reporting process that includes service parts forecasts and status, service parts material deliveries, discrepant service parts inventory processing.
• Ongoing and periodic maintenance of service parts master data.
• Manage spare parts returns process in collaboration with field team and HQ Spare parts team to maintain a constant flow of parts in accordance to QMS regulations.

• Bachelor’s degree (or equivalent experience) in Supply Chain Management & Logistics, Business Administration/Analytics, Production/Operations Management, or other related degree.

• Proficiency with using Excel spreadsheets and work-related IT software / ERP / CRM solutions to the fullest capabilities.
• At least 6 years of experience in Service / Operations, materials management, production…