Warranty Coordinator

Key Responsibilities

• Claims Administration and Documentation
  • Serve as the primary intake point for warranty claims; log, categorize, and assign case numbers in the designated system (e.g., Salesforce or equivalent).
  • Validate claim details (serials, locations, photos, failure description) and ensure completeness against SOP requirements.
  • Maintain a centralized repository of correspondence, RMAs, test reports, and closeout records; ensure traceability by project/component.
• Coordination and Communication
  • Coordinate with internal teams, vendors, O&M teams and manufacturers to obtain RMAs, replacements, and technical guidance.
  • Schedule and dispatch warranty field activities and third-party service providers; track completion and documentation of returns.
  • Draft and distribute customer-facing updates and closeout letters using approved templates and brand standards.
• Parts, Logistics and Cost Capture
  • Initiate and track parts orders, returns, and spares inventories; reconcile shipments against RMAs/POs.
  • Record labor, equipment, and materials against each claim to support cost recovery and margin protection.
  • Collaborate with Procurement and Finance to validate vendor invoices, credits, and warranty recoveries.
• Reporting and Analytics
  • Produce weekly dashboards (open/closed/overdue, cycle time, vendor response SLAs) and monthly MOR inputs.
  • Monitor trends (failure modes, component types, locations) and flag systemic issues for corrective action.
  • Support the Warranty Manager with KPIs, leadership briefings, and audit back‑up as needed.
• Compliance, Quality and Continuous Improvement
  • Ensure adherence to contractual warranty terms, safety/quality standards, and internal SOPs.
  • Maintain document control discipline; prepare files for internal/external audits.
  • Contribute to SOPs, playbooks, and templates; recommend process/tools improvements to reduce cycle time and cost.

• Claims Administration and Documentation
  • Serve as the primary intake point for warranty claims; log, categorize, and assign case numbers in the designated system (e.g., Salesforce or equivalent).
  • Validate claim details (serials, locations, photos, failure description) and ensure completeness against SOP requirements.
  • Maintain a centralized repository of correspondence, RMAs, test reports, and closeout records; ensure traceability by project/component.
• Coordination and Communication
  • Coordinate with internal teams, vendors, O&M teams and manufacturers to obtain RMAs, replacements, and technical guidance.
  • Schedule and dispatch warranty field activities and third-party service providers; track completion and documentation of returns.
  • Draft and distribute customer-facing updates and closeout letters using approved templates and brand standards.
• Parts, Logistics and Cost Capture
  • Initiate and track parts orders, returns, and spares inventories; reconcile shipments against RMAs/POs.
  • Record labor, equipment, and materials against each claim to support cost recovery and margin protection.
  • Collaborate with Procurement and Finance to validate vendor invoices, credits, and warranty recoveries.
• Reporting and Analytics
  • Produce weekly dashboards (open/closed/overdue, cycle time, vendor response SLAs) and monthly MOR inputs.
  • Monitor trends (failure modes, component types, locations) and flag systemic issues for corrective action.
  • Support the Warranty Manager with KPIs, leadership briefings, and audit back‑up as needed.
• Compliance, Quality and Continuous Improvement
  • Ensure adherence to contractual warranty terms, safety/quality standards, and internal SOPs.
  • Maintain document control discipline; prepare files for internal/external audits.
  • Contribute to SOPs, playbooks, and templates; recommend process/tools improvements to reduce cycle time and cost.

• Preferred Education:
  
  Bachelor’s Degree in Business, Construction Management, Engineering, or related field; or equivalent experience.
• Experience:
• 2-4 years in warranty coordination, project coordination, field service coordination, or a related role; EPC/renewables experience preferred.

• High attention to detail and organizational discipline.
• Strong technical aptitude and familiarity with construction/warranty concepts.
• Collaborative, proactive, and improvement‑oriented approach.

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Signal Energy is an Equal Opportunity Employer and uses E-Verify.