Production Scheduler

Production Scheduler, Nefab South Central

The Production Scheduler is responsible for accurately processing customer orders from entry through delivery and payment receipt, while maintaining a positive customer relationship. This role works closely with Sales, Design, Sourcing, Scheduling, Accounting, and the production team. The Planner serves as a liaison between Sales and the customer and Production to ensure orders are handled accurately and professionally. In addition, the Planner partners with Accounting on Customer Information setup, payment terms, and accounts receivable matters.

• Receive forecasts and order book information and develop delivery plans to meet customer requirements efficiently.
• Coordinate delivery plans with Customer Service and adjust them as customer and business needs change.
• Provide lead time estimates for customer quotes.
• Define stock levels needed to maintain customer service requirements, including VMI support.
• Create production plans to meet delivery commitments while optimizing material, labor, and space utilization.
• Develop raw material requirements plans based on production schedules and coordinate with Production, Buyers, Sourcing, and Customer Service.
• Initiate internal actions to support customer delivery commitments.
• Create raw material optimization plans.
• Generate manufacturing orders and release them to the shop floor.
• Handle vendor inquiries by phone in a professional and courteous manner, including order details and delivery coordination.
• Liaise with Engineering, Sales, and Purchasing regarding orders, quotes, lead times, and related matters.
• Maintain accurate and current vendor/item records, purchase orders, and manufacturing order information.
• Schedule shipments for customer orders, prepare bills of lading and shipping labels, and arrange pickups.
• Coordinate shipment dates to maximize truck utilization and reduce freight costs by consolidating multiple orders onto one truck.
• Perform other duties and special projects as assigned.

• Check purchasing proposals daily based off forecast, inventory levels, open orders, supplier’s lead times and MOQs, and any other demand signals
• Monitor and expedite open Purchase Orders to ensure on-time delivery from vendors

• Conduct cycle counting on our raw material and component inventories
• Report on any discrepancies found on inventory counts

• High School diploma required
• Some college coursework or previous Supply Chain Management, Procurement, Operations training preferre

• 2+ years’ experience in Customer Service position within a manufacturing environment
• 1+ Years in an Accounts Receivable or Collections position
• 2+ years of experience

• Fluent in English, both written and verbal
• Optional in Spanish, written/verbal, is considered an asset

• To always act in a professional and ethical manner.
• To maintain a positive work environment and recognize that this is a shared responsibility and includes recognition, respect, co-operation, and open communication.

• Demonstrated proficiency with Planning and Organizational skills
• Demonstrated knowledge of Accounts Receivable and Collections procedures and best practices
• Demonstrated interpersonal, oral & written skills
• Demonstrated ability to identify and solve complex customer problems
• Demonstrated ability to team sell at multiple levels
• Proven ability with MS Office
• Ability to read, analyze, and interpret complex business-related documents.
• Ability to respond effectively to inquiries or complaints. Ability to make effective and persuasive speeches to the company, customers, and potential customers.

The physical demands and work environment described is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The duties of this job include physical activities such as…