Operations Support Specialist – Japanese Bilingual

Location: Houston, TX

Schedule: Full-time / On-site

Compensation: Competitive salary, based on experience and qualifications

An international B2B organization is seeking a bilingual Japanese-English professional to support its Houston operations.

This role serves as a key coordination point between customers, internal sales staff, logistics partners, and the company’s Japan-based team. Responsibilities cover the day-to-day flow of customer requests and orders, shipment coordination, business documentation, and general office support.

The position is ideal for someone who enjoys coordinating multiple activities, communicating across teams, and ensuring that transactions move smoothly from initial customer request through final delivery.

• Coordinate customer requests and follow up on pricing, orders, delivery schedules, and related matters
• Process and maintain quotations, purchase orders, invoices, and other business documentation
• Track orders from the initial RFQ through fulfillment and shipment completion
• Communicate regularly with customers, internal team members, and counterparts in Japan
• Coordinate domestic and international shipping activities
• Assist with import/export and shipping documentation
• Enter and maintain accurate order and sales information in ERP and internal systems
• Support the local team with reports, documentation, and other administrative activities
• Assist with general office operations and supply management

• Professional-level communication skills in both Japanese and English
• Several years of experience in business operations, order coordination, customer support, logistics, sales support, or office administration
• Experience handling business transactions involving quotations, orders, shipments, and invoices
• Strong Excel and general Microsoft Office skills
• Strong organizational skills with the ability to manage multiple priorities
• Detail-oriented and dependable, with strong follow-through
• Comfortable communicating with both U.S. and Japan-based stakeholders

Candidates with experience in one or more of the following areas are especially encouraged to apply:

• B2B business operations
• Order management and fulfillment
• International shipping / import-export
• Manufacturing, engineering, industrial, or trading environments
• ERP systems
• Customer-facing coordination

We are looking for someone who can independently manage assigned responsibilities while working closely with multiple internal and external stakeholders. The ideal candidate is proactive, organized, responsive, and comfortable working in an international environment.

This opportunity may be particularly attractive to someone looking for a stable, long-term position where they can utilize both Japanese and English while supporting a variety of business operations.

• The company offers a comprehensive benefits package, including health-related coverage, paid time off, and retirement benefits.