Senior Manager, Implementations

• Lead implementation teams and manage customer implementations
• Ensure deliverables meet client SLAs, company standards, and operational objectives
• Partner with Operations, IT, Engineering, and PMO teams to conduct cross-functional process reviews
• Identify operational and system gaps and develop scalable solutions
• Drive continuous improvement initiatives using GXO Lean methodologies
• Manage project management, gap analysis, resource planning, financial validation, and ongoing performance measurement
• Serve as the primary escalation point for implementation issues
• Prepare customer-facing presentations
• Collaborate with internal and external stakeholders to resolve complex operational challenges
• Coach, mentor, and develop implementation team members through onboarding, training, performance management, and talent development

• Bachelor's degree or equivalent related work or military experience
• 10-12 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
• 8-10 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD
• Experience leading cross-functional implementation, continuous improvement, or operational excellence projects in a customer-focused environment
• Strong knowledge of Lean methodologies, project management, gap analysis, process improvement, and resource planning
• Experience leading teams through hiring, coaching, performance management, employee development, and organizational change
• Excellent communication, presentation, conflict resolution, customer relationship management, and problem-solving skills
• Experience collaborating across Operations, IT, Engineering, and PMO teams
• Lean Certification (Lean Six Sigma or equivalent) (preferred)
• Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects (preferred)
• Experience developing executive presentations, facilitating cross-functional process reviews, and driving operational improvements across multiple business functions (preferred)
• All applicants who receive a conditional offer may be required to pass a pre-employment drug test

Demonstrates expertise in leading cross-functional implementation teams and driving continuous improvement initiatives using Lean methodologies. Proficient in project management, gap analysis, and resource planning to enhance operational excellence in logistics and supply chain environments.

• Lean Methodologies
• Project Management
• Gap Analysis
• Customer Relationship Management
• Team Leadership

• Logistics Operations
• Supply Chain Management
• Process Improvement
• Resource Planning
• Operational Excellence

• Excellent Communication
• Conflict Resolution
• Problem-Solving
• Coaching
• Mentoring

• Lean Certification
• Lean Six Sigma

• Implementation
• Transportation
• Warehousing
• Distribution

• Warehouse Management Systems
• Logistics Technology