Capacity Planning Supervisor

Multiple shifts are available, including day, evening/night, and weekend shifts.

The Capacity Planning Supervisor, Ground leads the Capacity Planning Specialist team and is accountable for one outcome above all others: every shipment has a qualified carrier under it in time to meet the pickup window. The Supervisor owns assignment of carriers from a pool of qualified and vetted partners to ensure security, quality of service, appointment adherence, and dispatch standards that ensure highly reliable and secure service.

The role also owns the cost side of the file after delivery — ensuring final carrier charges are confirmed within the required window so billing is never waiting on capacity. The Supervisor serves as the first escalation tier for the planners.

• Own the open shipments board across the shift — every shipment assigned to a planner and every load covered ahead of its pickup window.
• Hold the team to the target of carrier confirmation through appointment creation and Aljex update within 30-60 minutes of assignment.
• Rebalance work across planners when volume spikes, a lane proves hard to cover, or an absence creates a gap.
• Exercise decision authority on difficult coverage: when to pay above target rate, when to re-source, and when to raise the shipment for a service decision rather than absorb the cost.
• Ensure no uncovered load is carried past shift handover without an explicit escalation and a named owner.
• Approve rate exceptions above the defined threshold and hold the team to buy-rate discipline so margin is protected on every file.
• Manage carrier performance against on-time pickup, on-time delivery, tracking compliance, and claims history; conduct performance conversations and remove carriers that do not improve.
• Build capacity ahead of known demand in recurring lanes rather than sourcing reactively each time volume appears.
• Manage committed or dedicated capacity arrangements where the program uses them, including utilization against commitment.
• Maintain carrier relationships that hold up when the network is tight — the point at which a relationship is worth what was invested in it.
• Appointment & Dispatch Governance
• Set and enforce the standard for Open Dock appointment creation and for mirroring appointments and reference numbers into Aljex.
• Verify MacroPoint sync is confirmed on every shipment before pickup, and pursue tracking compliance with carriers that fail to connect.
• Hold dispatch and “Arrived PU” milestone discipline so downstream status — including the Loading trigger — fires on accurate data.
• Coordinate with the Operations Supervisor and Account Operations Supervisor when consolidation changes committed capacity or appointments already in flight.
• Ensure appointment changes are reflected in Aljex and communicated to the Outbound Specialist for the corresponding TMF correction.
• Cost Confirmation & Margin Control
• Ensure final carrier charges are audited and confirmed in Aljex within 24 hours of Delivered status, and that the final carrier charge note is posted so billing is never blocked by capacity.
• Review accessorial, detention, and layover trends and challenge patterns rather than approving them file by file.
• Resolve carrier rate and charge disputes, approving settlements within delegated authority and escalating beyond it.
• Own cost-side data quality in Aljex so what is confirmed matches what will be invoiced by the carrier.
• Report margin performance by lane and by carrier, and act on lanes that are consistently uneconomic.
• Act as the first escalation tier for the planning team — decide what sits within shift authority and route what does not.
• Route escalations to the correct owner: execution and file issues to the Operations Supervisor, customer commitments and date changes to the Account Operations Supervisor, systemic and tooling gaps to the Program Manager.
• Escalate security concerns involving carrier, driver, equipment, or chain of custody to the GSOC Security Team and management immediately.
• Hold escalations to a clear standard: separate verified fact from inference, judgment, and allegation, particularly in carrier disputes and claims.
• Follow…