Capacity Planning Specialist

The Capacity Planning Specialist (Ground) covers, dispatches, and monitors assigned ground shipments using Aljex, Open Dock, and MacroPoint. The role secures qualified carriers, manages pickup/delivery appointments, tracks in-transit ETAs, and audits final carrier costs to enable accurate billing.

• Source approved carriers and confirm rates, equipment, and compliance in Aljex.
• Complete dispatch and verify MacroPoint tracking is active prior to pickup.

• Schedule and update Open Dock pickup/delivery appointments; record details in Aljex.
• Adjust appointments as needed; route customer-facing changes through the Operational Account Manager.

• Track ETAs via MacroPoint, update Aljex milestones (e.g., Arrived PU), and flag at-risk delivery windows.
• Conduct check calls when automated tracking is unavailable.

• Audit and confirm final carrier charges (FCC) in Aljex within 24 hours of delivery.
• Validate accessorials/detention against carrier documentation and resolve rate disputes before billing.

• Escalate capacity shortages, carrier service failures, and consolidation opportunities to management.
• Immediately report security issues to GSOC and system defects to the Program Manager.
• Complete shift handovers to ensure seamless transfer of open loads and appointments.

• Physical Requirements:
  
  Sedentary work using standard office equipment (keyboard, mouse, monitor).
• Tools & Systems:
  Proficiency with Open Dock, MacroPoint/Tive, and Aljex.
• Domain Knowledge:
  Experience managing vetted carrier pools, accessorial structures, margin control, and specialized/cross-border freight.

salary: $68,000 - $75,000 per year

shift:
First

work hours: 8 AM - 4 PM

education:
Associate

Working primarily in Descartes Aljex, with Open Dock for appointments and MacroPoint for tracking, the Capacity Planning Specialist sources

• carrier sourcing (7 years of experience is required)
• logistics (7 years of experience is required)
• 3 pl (7 years of experience is required)

• Years of experience: 7 years
• Experience level:
  Experienced

• Experienced
• 7 years

• Associates

In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.