Logistics Associate

CBRE | DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world’s technology leaders. Catering to a broad spectrum of technology and client requirements, 1200+ skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle;

from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.

Position
- Logistics Associate

About the Role:

The Logistics Technician reports to Senior Manager, Data Center Operations. Day to day direction and task prioritization come from the site leads. Work is assigned through channels including, but not limited to, the Crusoe ticketing system, email, Slack, and direct instruction. The technician follows Crusoe written procedures (SOPs) for receiving, RMA, and inventory control.

What You’ll Do:

• Design, implement, and maintain the physical layout of the site storage and staging areas, predominantly at IAH
  13: shelving, bins, labeled locations, and a location map.
• Keep every stored item labeled, located, and traceable to its inventory record. Keep aisles, dock areas, and staging areas clear and safe.
• Manage packaging material, pallets, and cardboard removal in line with the site recycling and waste arrangements with Digital Realty.
• Perform a daily loading dock and storage area walk; correct or report anything out of place.

• Receive inbound deliveries at the loading dock. Verify contents against the packing slip and purchase order, count, inspect for damage, and photograph and document any exceptions the same day.
• Enter received items into the Crusoe system of record the same business day. Capture quantities, part numbers, and serial numbers for tracked items.
• Stage received hardware and parts for deployment and break-fix work; coordinate handoff with the onsite technicians and project managers.
• Coordinate delivery scheduling with carriers, Crusoe Strategic Sourcing, and the Digital Realty dock. Escort or meet carriers at the dock as required.
• Reconcile receipts against open purchase orders and report short, over, damaged, or unexpected shipments.

• Prepare RMA returns: pull the failed unit, verify serial number against the RMA authorization, package to manufacturer requirements including ESD (electrostatic discharge) protection, label, complete shipping documentation, and hand off to the carrier.
• Track every RMA from failure through return shipment, replacement receipt, and closure in the Crusoe ticketing system or the applicable record. Attach tracking numbers and proof of delivery.
• Participate with Crusoe staff in the follow up with manufacturers, resellers, and carriers on open RMAs and inbound replacements. Keep RMA records current and report aging items weekly.
• Prepare and document outbound shipments to other Crusoe sites, vendors, or repair depots, including any transfer paperwork Crusoe requires.
• Maintain a stock of packaging material and shipping supplies sized to expected RMA volume.

• Maintain accurate inventory records for the site: quantities, storage locations, part numbers, and serial numbers for tracked hardware and spares.
• Perform cycle counts on the schedule set by Crusoe. Reconcile physical count to records, document discrepancies, and correct records with site manager approval.
• Monitor consumption of spares and consumables. Flag low stock and recommend reorder quantities to the site manager.
• Support Finance-led physical inventory…