Facilities Technician - Smith

Overview

At Houston Methodist, the Facilities Technician position is responsible for completing basic assigned tasks by performing various aspects of work associated with their shop/department for maintenance of Houston Methodist facilities. This position performs safety and preventative maintenance inspections and is responsible for obtaining materials necessary for job completion associated with their shop/department. The Facilities Technician position participates in the maintenance and testing of emergency systems in the trade or job associated with their shop/department.

This position completes basic mechanical, electrical and plumbing, carpentry and painting repairs/requests as appropriate.

Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY:
    We are honest and ethical in all we say and do.
  • COMPASSION:
    We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY:
    We hold ourselves accountable for all our actions.
  • RESPECT:
    We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE:
    We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Communicates effectively with patients, family members, medical staff, co-workers and other hospital personnel to contribute to the quality of the work environment.

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating in a comprehensive manner.

• Uses peer‑to‑peer accountability towards department goals for retention and employee engagement.

• Performs entity surveillance through rounding and issuing of work orders; identifies opportunities for facility improvements providing recommendations and work orders to advance the customer experience and service levels.

• Assists other technicians and associated personnel in maintaining the operation of the central plant(s) and daily operations of the facility including minor facility needs.

• Seeks out additional information and reference materials from Senior/Lead Tech to gain clarification to make semi-skilled maintenance repairs.

• Conducts basic analysis, troubleshooting and general maintenance repair. Performs preventative maintenance inspections to include HVAC, electrical and plumbing, as appropriate, in compliance with codes, ordinances and statutes.

• Prioritizes work activities and maintains set timelines as necessary to optimize response time on work order trouble tickets (e.g. average time to close tickets).

• Follows department safety standards and policies and conducts all procedures accordingly. Assists with implementation and education of department‑based safety initiatives and standards of practice. Maintains a high level of awareness for staff in the areas of operation and uses great caution while navigating the work areas.

• Competently uses tools and equipment to perform the job in an efficient, effective and safe manner.