Field Service Specialist

Job description

Location:

United States – Remote (field-based; approximately 50% travel)

Reports To:

Field Services Team Leader Compensation: $60,000 – $90,000 USD annual base salary Who We Are At UE Systems we believe that every person, regardless of their industry, company size, experience, or budget, should have the tools and support to help their facilities operate more efficiently, reliably, and safely. We do this by providing a portfolio of ultrasound solutions designed to be versatile and simple to use.

Since 1973, we have helped thousands of customers across the world prevent equipment failures, identify energy losses, and return home safe to their families. We are continuing to grow as we build a more disciplined, globally connected operating system to support our customers and our next stage of growth. About the Role We are looking for a technically skilled, customer-focused Field Service Specialist to support the installation, commissioning, troubleshooting, and ongoing adoption of UE Systems' ultrasound solutions, with a primary focus on our OnTrak Smart Lube system.

This is an opportunity for someone with hands-on industrial maintenance, reliability, or condition-monitoring experience who enjoys solving technical challenges, working directly with customers, and helping facilities improve equipment reliability and maintenance practices. The ideal candidate brings a strong understanding of rotating equipment, bearing fundamentals, and industrial lubrication practices, with the ability to apply technical knowledge to practical customer solutions.

Experience with condition-monitoring technologies is an asset. You will work closely with customers and internal teams to ensure successful product implementation, provide technical training and support, resolve application challenges, and help customers realize the long-term value of UE Systems' solutions. This is a field-based position requiring approximately 50% travel to customer locations, with the remaining time dedicated to remote technical support, customer engagement, documentation, and internal collaboration.

Our People They Own Their Day:
We do not micro-manage. Our team understands the outcome, makes disciplined decisions, and communicates early when priorities, risks, or constraints change. They Believe in a Team Approach:
No one is expected to be a master of everything. We rely on each other, bring different strengths to the table, and build better systems together. They Always Look Through a Customer Lens:
Every process we build should make it easier to serve the customer accurately, reliably, and on time. Your Impact Perform onsite installation, commissioning, configuration, and troubleshooting of UE Systems' ultrasound solutions, primarily the OnTrak Smart Lube system, ensuring systems operate effectively and meet customer needs. Diagnose and resolve technical and application-related issues involving rotating equipment, bearing lubrication, ultrasound monitoring, and associated hardware, software, and system configurations.

Provide onsite and virtual technical training, ongoing support, and practical recommendations to help customers effectively use UE Systems' solutions and strengthen their maintenance and reliability programs. Build and maintain strong customer relationships, working with maintenance, reliability, engineering, and operations teams to understand application challenges, improve lubrication practices, and support equipment reliability. Collaborate with Sales, Technical Support, Training, Product Development, and other internal teams to resolve customer issues, support successful product adoption, and communicate customer feedback and opportunities for improvement.

Maintain accurate documentation of…