Field Service Specialist

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928.

Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, CF Rail Services, Moventum Fleet Management, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit

This role supports our CF Rail Services team. Delivering the highest-quality railcar repairs quickly and safely with uncompromising customer service, CF Rail Services is a leading railcar repair and maintenance provider offering quality repair work for railroads, private car owners, lessors, contracts agents, and shippers across North America. The Field Service Specialist delivers exceptional customer service by providing onsite mobile repairs at customer facilities.

This will be accomplished through quality workmanship, meeting AAR Requirements, while providing accurate industry standard formatted billing.

• Successfully complete, perform, and maintain the Field Service Apprentice job functions.
• Contributes to team effort by accomplishing related results as needed.
• Meet the requirements and pass CFRS' welding procedures (3/4" plate - all position FCAW).
• Qualification consists of successfully passing FCAW T2 thickness – all position.
• Knowledge of AAR Job Codes and associated data field requirements.
• Properly use AAR Rule 1 and various inspection gages.
• Perform trouble‑shooting diagnostics at customer locations based on defect symptoms reported NDE qualified based on operational needs (BT, VT,PT,MP,RVI,UTT).
• Documented training to set up and operate or drive equipment such as, but not limited to: forklift, man lift, crane, back hoe, skid loader, hoist or hydraulic boom.
• Successfully complete this positions "Education/Formal Training" requirements.
• Wear PPE in appropriate areas.
• Note:
  
  Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.

• High school diploma or General Education Degree (GED)
• Successfully pass the following courses with an 80% or higher score coordinated by CF Rail Management: AAR Interchange Rules Freight Car Inspection Overview, Basics of Railroad Wheels, FRA Railroad Safety Appliance Standards (Condensed Course), Coupler & Draft Systems course, Guide to Freight Car Trucks course, Body and Truck Side Bearing Gaging and Adjustment Course.
• Skills Proficient in Microsoft Office Suit and BRC generation software/ shop operating system.
• Ability to deliver high level of customer service via phone and face to face interaction.
• Team player.
• Effective listening skills.
• Highly effective communication skills verbally and in writing.
• Language skills:
  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English language.
• Mathematical skills:
  Ability to add, subtract, multiply,…