Make

Job Description

REPORTS TO:

Maintenance Supervisor

Position:
Make-Ready

POSITION OVERVIEW:

Ensures that all vacant units are made ready for move-in and exceed MLDC Management standards of excellence. Make-Ready Specialist also assists the Maintenance Supervisor in keeping the entire property above MLDC Management standards.

DUTIES AND RESPONSIBILITIES:

MLDC Management team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.

ADMINISTRATIVE/OFFICE

· Meet daily with Lead Maintenance Supervisor to communicate & manage the workflow of all make readies, service repairs and special projects.

· Organize & file appropriate reports and paperwork daily

· Attend company meetings when requested

· Manage & complete make-ready checklists & all other required maintenance documentation in a timely manner as required by the Lead Maintenance Supervisor or Community Manager.

MAINTENANCE & SAFETY

· Complete all needed repairs & improvements to apartment homes prior to resident move-in by following the make-ready checklist including:

o Window blinds

o Sheetrock repair

o Caulk & Seal all windows, sinks, toilets and baths

o Touch-up paint

o Lighting

· Ensure that the appearance and physical aspects of the community exceeds MLDC's established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Lead Maintenance Supervisor.

· Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee.

· Assists in maintaining the grounds, common areas and amenities by picking up trash, pressure washing breezeways & pool areas, painting curbs/signs/exteriors, and performing general cleaning as needed.

· Support cost-cutting & expense control program by fixing rather than replacing parts when possible, not wasting materials & supplies, and practicing the correct use of tools & equipment.

· Change all locks & ensure all gates are working according to code & the property’s policy.

· As needed & requested by the Lead Maintenance Supervisor, complete minor/routine service requests i

· Assists with all preventative maintenance as well as “special projects” as needed

RESIDENT RELATIONS

· Accepts service requests from work order log and completes quickly & thoroughly

· Maintain positive customer service and “can always do” attitude

· Distribute notices & communications to residents as needed

GENERAL

· Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Lead Maintenance Supervisor and/or Community Manager.

QUALIFICATIONS AND REQUIREMENTS:

This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.

EDUCATION/EXPERIENCE

· 6 months of related experience & training required

· Heating, Ventilation & Air Conditioning (HVAC) Certification preferred

· Certified Apartment Maintenance Technician (CAMT) is preferred, but not required

SKILLS/APTITUDES/COMPETENCIES

Communication/Language

· Good written and verbal skills in English & Spanish required

· Strong customer service understanding and experience preferred

Financial/Mathematical

· Ability to add & subtract two-digit numbers and to multiply & divide with 10’s & 100’s. Ability to perform these operations using units of American money and weight, volume & distance measurements.

Technology

· Experience with online systems preferred

· Experience using Microsoft Office applications including Word, PowerPoint, Excel &…