Manager, Facility Services

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Buildings and Grounds Program Full-time Regular First/Mid Manager Houston, Houston, TX, US

5 days ago Requisition

SUMMARY

The Manager, Facility Services is a collaborative, service-oriented leader within the Event Operations Department/Operations Division, responsible for delivering effective facility services and supporting the operational needs of all divisions and departments across the organization. This position is responsible for the planning, budgeting, and performance of facility cleaning, maintenance support, and service contracts for Showtime and non-Showtime activities. The role leads full-time, part-time, and contract staff, serves as management coordinator for the Facilities Services Committee and Recycling Committee, and partners with the contractors and vendors the Show relies on to ensure facilities are clean, safe, guest‑ready, and within budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

General Duties:

• Lead facility services planning, priorities, schedules, and delivery to meet organization-wide operational needs.
• Manage facility services scope, schedules, and resources for building and maintenance projects with Buildings and Grounds.
• Manage contracted cleaning services for HLSR-owned and
  -operated facilities at Reliant Park and offsite locations, including the 288 and 610 properties. Services cover Show offices, warehouses, restrooms, and meeting spaces. Establish cleaning standards and ensure contractor performance meets those standards.
• Manage contractors and vendors, define expectations, and ensure safe, timely service completion.
• Manages facility services budgets, labor plans, and worker‑hour forecasts; control expenditures and manage contracts, bids, and purchasing under Show policies and accounting guidelines.
• Enforce staff and contractor compliance with Show policies, safety regulations, and documentation requirements; oversee corrective action.
• Serve as management coordinator for the Facilities Services and Recycling Committees, partnering with the Chairman and Officer in Charge to deliver Showtime and non-Showtime objectives.
• Manage maintenance, repairs, and vendor services for two commercial kitchens to ensure operational readiness.
• Evaluate service quality and vendor performance; lead post‑event reviews and operational improvements.

Showtime:

• Manage cleaning, plumbing, and related facility services; manage priorities, staffing, vendor assignments, schedules, and execution.
• Lead cross‑departmental facility services coordination, anticipate needs, and resolve operational issues.
• Is responsible for pre‑event facility readiness and post‑event restoration, ensuring completion meets operational requirements and schedules.
• Manage the B&G Overnight Supervisor and overnight operations, including staffing, grounds cleaning, and livestock and horse show changeovers.
• Lead emergency facility response and resource allocation; resolve issues within delegated authority and elevate major risks.

SUPERVISORY RESPONSIBILITIES

Will supervise a full‑time staff coordinator and will supervise part‑time temporary employees during the Show. Indirectly supervise contractors' employees performing various duties ranging from maintenance and cleaning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each…