Senior Learning Specialist

Position Purpose

Oversees research, design, development, and facilitation of learning to enhance skills, performance, and career growth. Coordinates with learning peers and business partners to create and implement learning initiatives for all business units. Analyzes training needs to establish objectives, strategies, scope, timelines, resources, and constraints. Applies instructional design and adult learning principles to align business needs with course materials. Collaborates with leadership to foster a learning culture focused on talent development and business growth.

• 30% Guides and directs work for team to ensure proper course/curriculum creation and delivery. Provides coaching, teaching, and training to team.
• 30% Participates in the planning, conducting, and reviewing of any training within Call Center and helps to assess training effectiveness through observation and quantitative analysis. Provide consistent feedback to the team on this analysis.
• 15% Assists in the development of workplans, curriculum maps, and implementation plans.
• 15% Works with associates, team, and Leadership to determine individual, team, and department training needs.
• 10% Tracks industry trends in Training and Learning by participating in various external organizations; benchmark with other internal and external organizations

• Position reports to Sr. Manager
• Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Experience with the coordination and execution of classroom based training and adult learning principles
• Experience designing and developing training materials for contact centers and retail organizations
• Experience with Learning Management System (LMS) administration
• Experience supervising teams through learning experiences
• Experience conducting learning needs analysis and developing curriculum
• Experience in Instructional Design
• The Home Depot and Call Center experience a plus

• The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

• No additional education

• 2

• Proficiency with software including MS Word, MS PowerPoint, MS Excel
• Experience with Captivate, eLearning, and Learning Management Software a plus a working knowledge of content authoring/development tools such as Director
• Proficient knowledge of Project Management principles and MS Project
• Excellent written and communication skills
• Excellent interpersonal skills