Financial Center Manager II

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

• Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
• Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, and recommend the appropriate solutions.
• Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Enjoy a well‑rewarded career with a company that helps you do your best work each day, provides the tools you need to succeed, and fosters a culture of engagement and support.
• Serve as part of a team focused on improving lives and communities.
• Drive the growth of the small business book of business for the Financial Center.

The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. The FCM works to actively strengthen the financial center's book of business while providing an exceptional customer experience.

The FCM promotes business growth through deposits, assets, fee‑based services and both new and existing consumer and business customers. Risk is managed by identifying, assessing, monitoring and reporting risks of all types within the bank's risk appetite.

• Deepen consumer and small business customer relationships by providing a memorable experience.
• Maintain a working knowledge of Fifth Third's products, services, processes, and internal resources.
• Lead by example through the consultative sales process, proactively identifying financial needs and recommending solutions.
• Deliver an integrated book of business strategy with Financial Needs Assessments and assignment to the best banker.
• Source, develop, coach and lead a team that reinforces Core Values and business strategies.
• Collaborate with business partners to cultivate a One Bank culture.
• Participate in community‑benefiting activities.
• Follow the Bancorp Code of Business Conduct and Ethics, modeling expected ethical behavior.
• Additional duties as assigned.

Provides employees with timely, candid and constructive feedback, assists in their development, and offers growth opportunities. Recognizes and rewards accomplishments. Develops a talent pool to ensure adequate bench strength and succession planning.

• College degree or two or more years of experience in a sales environment.
• Previous management experience preferred.
• Experience in the financial industry and managing a P&L is a plus.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Ability to successfully execute and coach sales activities.
• Exhibits business acumen.
• Demonstrated ability to make sound decisions.
• Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

• Normal office environment.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

Base salary reflects pay grade levels across the U.S. Additional incentive compensation is available. Comprehensive benefits support physical, financial, emotional and social well‑being. Learn more at

Houston, Texas 77090

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from agencies that do not have an active agreement. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.