Manager, Operations

Rental Operations Manager

Tailored Brands is a leading omnichannel specialty retailer of menswear, including suits, formal wear and a broad selection of business casual offerings. The company aims to help its customers love the way they look and feel for their most important moments by delivering personalized products and services through a convenient network of stores and e-commerce sites. The company’s brands include Men’s Wearhouse, Jos.

A. Bank, Moores and K&G Fashion
. At Tailored Brands, we value differences and know they make us better. We are always working to make our Company a more diverse, equitable and inclusive place to work.

As a Rental Outbound Operations Manager, you will manage all daily operations and tasks related to the Outbound processing group. Must be able to work in a fast‑paced, time sensitive environment. Generate, reconcile, process reports, including researching inventory discrepancies and collaborating with other departments as needed. The successful candidate must be able to provide effective leadership of operational execution and plan to ensure the absolute best service.

• Effectively supervises manpower in the distribution Rental production assembly
• Establish challenging individual and team goals
• Assist Management in developing and executing operational plans (Production and Resource planning)
• Implement team and individual training
• Work with other departments within the distribution center to solve merchandise processing and shipping problems
• Participate in daily planning meetings with all Rental functional managers
• Interact with and maintain a positive relationship with management, department staff, store personnel, and vendors
• Ensure departmental best practices and procedures are used by staff
• Maintain equipment inventory
• Maintain a high‑quality work environment
• Document and track metrics to measure efficiency of departments
• Document and track formal training, counseling, and annual performance appraisals
• Weekly/Monthly operational analysis
• Special projects as needed
• Ensure employee morale is kept at a high standard

• High School Diploma or Equivalent required, College degree preferred
• Minimum three (3) years direct experience managing a large size employee‑based population in a production, assembly, or in a fast‑paced, high‑volume distribution center environment with a high degree of responsibility
• Must be “hand‑on” with strong leadership and managerial skills
• Experience in and solid understanding of Process Management, Inventory Control, and Quality Assurance in a production environment
• Proficient computer skills in Microsoft Office products including Word, Excel and Outlook, management operating systems (MOS) and the ability to learn proprietary programs
• Knowledge of database software, Internet software, and website technology is a plus
• Excellent communication (verbally and written) with all levels of organization and able to build effective relationships with others
• Highly motivated and high initiative in providing proactive efforts to resolve discrepancies with a high sense of urgency to meet deadlines
• Analytical and critical thinking skills are required
• Excellent problem‑solving skills in all areas of responsibility
• Must have good judgment and common‑sense approach to business needs
• Proven experience working with all levels of employees and management and ability to garner the loyalty and trust of direct reports
• Ability to motivate, to encourage, and to lead a team‑oriented environment
• Must have a “can‑do” attitude with a sense of urgency and dedication to the success of the overall business mission
• Effective time management and conflict management skills
• Must have excellent attention to detail with strong organizational, multi‑tasking and follow‑through skills
• Must always be professional and have a positive attitude with the highest level of customer service
• Possess a sense of urgency required to work in a deadline driven environment
• Bilingual (English/Spanish) is a plus
• Dependable team player willing to do what it takes to get the job done and flexible in scheduling is required based on business needs (i.e., increased hours, weekends,…