Special District Manager

The Special District Manager leads the firm's Special Districts collections operations, overseeing staff, client relationships, and operational processes. This role manages three to four legal assistants and additional call center personnel, ensuring efficient onboarding of new districts, consistent reporting, and timely execution of collection and water termination activities. The position serves as a central operational contact for clients, tax offices, and internal attorneys while maintaining accuracy, compliance, and workflow efficiency across all assigned districts.

• Manage and supervise three to four legal assistants and additional call center staff supporting special district collections operations.
• Oversee daily workflow, scheduling, and reporting for special district clients.
• Monitor and respond to communications with prospective district clients and coordinate follow-up.
• Draft or coordinate contracts for new district engagements and supervise onboarding of newly retained districts.
• Direct and support collection efforts for current district clients, including oversight of demand letter processes.
• Supervise and coordinate water service terminations, including:
  • Preparation and mailing of initial termination notices
  • Client reporting and documentation
  • Coordination with water operators and service providers
  • Service termination and reconnection upon payment
• Serve as primary operational point of contact for tax offices, district representatives, and water departments.
• Escalate legal or complex matters to attorneys as appropriate.
• Ensure staff maintain accurate documentation within e-Cabinet and internal database systems.
• Monitor tracking of correspondence, payment agreements, and termination statuses across all districts.
• Ensure adherence to daily, weekly, and monthly deadlines and reporting requirements.
• Maintain quality control and consistency across all district-related communications and processes.

• High school diploma or equivalent
• Minimum one (1) year of office experience
• Demonstrated ability to manage staff and prioritize workflow
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and time management skills
• High attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Dependable attendance and punctuality

• Experience in a collections law firm or related environment
• Three (3) or more years of professional work experience
• College coursework, certifications, or degree
• Advanced proficiency in Microsoft Access or database management
• Strong critical thinking and problem-solving abilities
• Proven leadership or supervisory experience
• Established customer service skills and proactive work ethic

• Office environment with extended periods seated at a computer
• Frequent phone and email communication with clients and agencies
• On-the-job training provided
• Performance assessment within first 90 days
• Annual performance reviews
• Occasional travel by car or air may be required

While performing the duties of this position, the employee is regularly required to sit, walk, speak, and hear. Occasional standing, reaching, stooping, kneeling, or crouching may be required. Specific vision abilities include close vision, peripheral vision, depth perception, and ability to adjust focus.

If you have an interest in this opportunity, please apply via our website: