Service Drive Manager

Job Description

Ron Carter GM is seeking a high-performing Service Drive Manager to lead our front-line service operations and elevate the customer experience. This is a key leadership role responsible for managing service advisors, ensuring a smooth and efficient drive process, maximizing profitability, and delivering world-class service to our valued clients.

Key Responsibilities:

• Supervise and coach all service advisors to achieve department performance targets
• Drive customer satisfaction through effective communication, timely updates, and issue resolution
• Manage workflow, appointment scheduling, and repair order accuracy
• Monitor and improve advisor productivity, CSI scores, and service retention
• Ensure compliance with dealership policies, OEM guidelines, and safety procedures
• Actively write service tickets and support advisors during peak times

Ideal Candidate Will Have:

• Prior experience as a service drive manager, assistant service manager, or lead advisor
• Strong leadership and communication skills with a team-first mindset
• Proven track record in CSI, upselling maintenance work, and managing high volumes
• Knowledge of GM systems and procedures preferred, but not required
• A hands-on approach and ability to lead by example

Compensation & Benefits:

• Compensation Range: $75,000 – $135,000 (based on experience and performance)
• Benefits Include:
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Matching vacation pay program
  • Growth opportunities within a high-performance dealership group